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Skills

  • Stakeholder engagement
  • Inventory and restocking
  • Facility maintenance coordination
  • Preventive maintenance strategy
  • Resident complaint resolution
  • Hiring and recruitment
  • Immunizations
  • Customer Satisfaction Enhancement
  • Budget forecasting and variance analysis
  • Vendor relationship management

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $18 operating budget.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Collaborated with the finance department to streamline payment processing, reducing disputes and accounts receivable delays by 15%.
  • Cut operational costs by $10.
  • Completed the project within a budget of $18.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved annual savings of $11 on utility costs.
  • Coordinated maintenance and facility upgrades for over 3 units, ensuring all projects were completed within budget and ahead of schedule.
  • Achieved a 83% increase in actionable feedback.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Residential Services Supervisor.
  • Within Miscellaneous, senior Residential Services Supervisor and outstanding performer in project management and performance reporting.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved high customer satisfaction.
  • Committed to improvement, with a history of accelerating timelines on facility upkeep projects by managing workflows and resources effectively for 17 units.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Residential Services Supervisor with 4 years of successful quality assurance and client relations experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Collaborated with team of 17 in the development of category.
  • Implemented an energy-efficient lighting system throughout residences, reducing electricity usage by 22% and saving an estimated $13 per year.
  • Developed and delivered training programs for staff in crisis management and incident reporting protocols, resulting in improved staff response times.
  • Collaborated with the facilities and sustainability teams to launch a comprehensive recycling program, achieving a waste reduction of 73%.
  • Achieved a 3-year record for lowest residency vacancy rate, resulting in a projected revenue increase of $13.
  • Reduced resident complaints by 78% through implementing a streamlined communication system and real-time issue reporting.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with IT to integrate a new resident portal, allowing 24/7 access to billing, maintenance requests, and real-time notifications.
  • Coordinated with external vendors to introduce automated waste collection systems, enhancing efficiency and reducing manual labor by 27%.
  • Managed a budget of $3 for facility upgrades, ensuring high-quality service while improving resident experiences.

Affiliations

  • Association for Facilities Engineering (AFE)
  • Freemason
  • Institute of Housing Professionals (IHP)
  • Residential Facilities Management Professional (RFMP) Certification
  • Association of Community Living Professionals (ACLP)
  • Green Building Certification Inc. (GBCI)
  • Business Network for Resident Engagement (BNRE)
  • Society of Human Resource Management
  • Society of Women Engineers
  • Occupancy Management Professionals Association (OMPA)

Certifications

  • Certified Facility Manager (CFM) by the International Facility Management Association (IFMA)
  • Certified Pool Operator (CPO) by the National Swimming Pool Foundation (NSPF)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Risk Management Professional (CRMP) for Facility and Operational Risk
  • Institute of Real Estate Management (IREM) Supervisory Training Certificate
  • Lean Six Sigma Green Belt Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)

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