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Skills

  • Time management skills
  • Process improvement
  • Contract negotiation/review/drafting
  • Quick learner
  • Multi-Task Management
  • Initiative equipment
  • Communications
  • Tax preparation
  • Bilingual in Portuguese
  • Financial records and processing

Work Experiences

  • Achieved 18% growth of B2B sales pipeline.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved a 81% revenue increase.
  • Kept customers informed about scheduled furniture deliveries to their homes.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved a Excellence Award for outstanding customer service.
  • Achieved the highest sales within the team.

Summaries

  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Worked within the constraints of the customer's budget to provide furniture that met the client's wants and needs.
  • Achieved a 21% increase in customer spend per visit.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Achieved results within 11 months.
  • Extensive inventory management and shipment processing experience.
  • Achieved a 57% drop in delivery problems.
  • Up to date on the most recent designs and trends.
  • Achieved a 19% sales increase for high-ticket items.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.

Accomplishments

  • Identified and assisted with the implementation of cross-selling opportunities that led to a 25% increase in associated product sales.
  • Consulted
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Design: Responsible for creative design for prominent program.
  • Created
  • Initiated
  • Marketing: Implemented marketing strategies which resulted in initiative growth of customer base.
  • Resolved
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Delivery Management Professionals Association (DMPA)
  • Association of Information Technology Professionals
  • Project Management Institute
  • International Council of Nurses
  • Furniture First Buying Group
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association of Free-Standing Furniture Makers
  • Jaycees
  • Professional Association for Retail and Distribution (PARD)

Certifications

  • Online Retail Sales Training Certification from process
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Product Knowledge Certification for system by program
  • Customer Relationship Management (CRM) Certification from procedure
  • Retail Operations Certificate from procedure
  • Store Manager Certification (SMC) by process
  • Retail Sales Accelerator Certification by system
  • Certified Retail Business Consultant by initiative
  • Conflict Resolution and Mediation Certification from Vantage

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