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Skills

  • Problem resolution
  • Relationship development
  • Customer service
  • Supervision
  • Team management
  • Content creation for outreach materials
  • Conflict resolution
  • Business operations
  • First Aid/CPR
  • Audience Segmentation and Targeting

Work Experiences

  • Achieved a 25% retention rate.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Achieved improvements during 2022.
  • Connected families with shelters, legal services, and educational opportunities.
  • Collaborated with marketing teams.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Coordinated event launches and partnerships.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Acted as the liaison between the outreach team and external partners.
  • Built a database of 14 community contacts.

Summaries

  • Crafted targeted campaigns.
  • Accomplished in event and workshop facilitation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved total engagement of 2 community members.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Community service programs that are coordinated to meet the needs of category.
  • Community-focused leader.
  • Acquired 14 essential project grants.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in event coordination and logistical planning for 9 large-scale community events, leading to attendance growth of 80% over the span of one year.
  • Managed outreach materials and partnered with standard organizations, extending the dissemination of crucial information to 10 regional offices.
  • Documented and resolved system which led to metric.
  • Facilitated online webinars on community services, creating opportunities for 14% increased post-webinar engagement.
  • Created a streamlined reporting process, reducing administrative burdens by 17% and ensuring more accurate tracking of outreach metrics.
  • Organized 13 professional development workshops for team members, fostering greater internal knowledge sharing and resulting in a 66% rise in internal efficiency.
  • Implemented new volunteer retention strategies, increasing retention rates by 50% over 3 months.
  • Developed and deployed digital outreach campaigns using program, raising awareness of community services and increasing digital engagement by 18%.
  • Partnered with local government agencies to coordinate public awareness campaigns, increasing participation in health and education services by 29%.

Affiliations

  • Association of Volunteer Resource Managers (AVRM)
  • Association of Fundraising Professionals (AFP) – Regional Chapter
  • Attended American Public Health Association (APHA) conferences – 2023, 2024
  • American Society of Safety Professionals
  • Association for Community Health Improvement (ACHI)
  • Member of National Forum for Black Public Administrators (NFBPA)
  • Member, Association for Strategic Planning (ASP) – Nonprofit Outreach Sector
  • Partnership for Public Service (PPS)
  • Young Nonprofit Professionals Network (YNPN)
  • Human Services Council of Seattle – Outreach and Communications Committee Member

Certifications

  • Certified Community Action Professional (CCAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Community Outreach Professional Certificate from standard
  • Leadership in Nonprofit Organizations Certificate
  • Certified Public Accountant
  • Digital Marketing Certificate from Lakeside Partners
  • Accredited Public Relations (APR) from framework
  • SHRM Certified Professional (SHRM-CP)
  • Event Management Certificate from Ironclad Systems

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