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Skills

  • Team management
  • Defect reduction strategies
  • Supervision
  • Audit Tool Implementation
  • Corrective and Preventive Actions (CAPA)
  • Employee supervision
  • Staff training and development
  • Adaptability in Fast-paced Environments
  • Relationship development
  • First Aid/CPR

Work Experiences

  • Oversaw the delivery of procedure project by process team, which resulted in system.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Established and tracked the goals and objectives of the quality department.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 24% improvement in code compliance.
  • Boosted customer approval ratings by 50%.
  • Applied solutions across critical production stages.
  • Inspected the products and the progress of the workers throughout the production process.

Summaries

  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Addressed quality concerns proactively.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Achieved a 54% increase in incoming material acceptance rate.
  • Quality Coach is a multi-talented Quality Coach who is consistently rewarded for planning and operational improvements.
  • Achieved long-term improvements in compliance.
  • Achieved a 48% reduction in cycle times.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Achieved a 40% reduction in recurring issues.

Accomplishments

  • Coached quality teams on best practices, improving defect detection by 46% while maintaining compliance with regulatory standards.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 3 in the development of procedure.
  • Advised senior management on key quality issues and proposed corrective actions that improved product consistency by 31% within 14 months.
  • Authored and maintained work instructions to align with Lean Manufacturing practices, improving accuracy in production processes by 20%.
  • Facilitated a total productive maintenance (TPM) program that led to a 48% increase in machine uptime and reduced quality defects.
  • Developed and executed a supplier risk assessment protocol that reduced the incidence of non-compliant materials by 18% per quarter.
  • Successfully led monthly Six Sigma Green Belt training sessions for staff, resulting in 9 certified employees and a 52% increase in efficiency metrics.
  • Reduced defect rates by 72% through the implementation of Six Sigma principles, resulting in improved production efficiency.
  • Reduced customer returns and complaints by 81% by improving inspection criteria and increasing accountability among team members.

Affiliations

  • International Council of Nurses
  • American Productivity & Quality Center (standard)
  • International Organization for Standardization (ISO)
  • Conflict Resolution Network (CRN)
  • Lions Club
  • Total Quality Management Institute (TQMI)
  • Global Quality Management Institute (GQMI)
  • National Quality Forum (NQF)
  • Society of Manufacturing Engineers (SME)
  • Quality Leadership Institute (QLI)

Certifications

  • SAP Certified Application Specialist - Quality Management
  • Project Management Professional (PMP) - PMI
  • Cisco Certified Network Associate (CCNA)
  • Certified Operational Risk Manager (CORM) - Vantage
  • Operational Excellence Professional Certification - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Quality Technician (CQT) - method
  • Certified Professional in Quality and Organizational Excellence (CPQOE) - Northwind
  • Certified Public Accountant

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