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Skills

  • Client Dispute Resolution
  • Insurance Claim Negotiation
  • Regulatory compliance
  • Specialty parts replacement
  • Accurate damage photo documentation
  • Supervision
  • Cost-saving parts procurement
  • OEM and aftermarket parts analysis
  • Surface finishing
  • Power buffers

Work Experiences

  • Authored and continuously revised standard operating procedures for estimates, minimizing discrepancies across multiple shop locations.
  • Achieved annual savings of $10.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Created and reviewed work orders outlining the necessary repairs in accordance with the shop's and manufacturer's guidelines.
  • Collaborated with the marketing team.
  • Looked for industry trends on social media and through online sources.
  • Distributed ordered parts to the appropriate technicians so they could finish the repairs.
  • Oversaw the delivery of program project by framework team, which resulted in process.
  • Answered 16 calls per three years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Dedicated to learning, growing, and succeeding in Construction.
  • Body Shop Estimator adept at developing customized training programs to elevate estimator skills, reducing repair time while maintaining quality across jobs.
  • Body Shop Estimator with 14 years of experience.
  • Costs were consistently reduced while profits were increased.
  • Expertise in a wide range of international and domestic brands and models, including Cedar Works and Harbor & Co..
  • Strengths in strategic planning and budget management backed up by Construction training.
  • Achieved timely completion of work within a 18 months.
  • Body Shop Estimator skilled in integrating new estimating software to reduce estimate creation time by 9 minutes per vehicle, enhancing shop efficiency and workflow.
  • Achieved annual savings of $18.
  • Achieved customer service awards such as Innovation Award in 2024.

Accomplishments

  • Collaborated with the shop foreman to troubleshoot and minimize costly rework, reducing overall rework rates by 21%.
  • Successfully reduced cycle time by independently assessing vehicle damage with HubSpot, improving process efficiency by 59%.
  • Collaborated with team of 2 in the development of process.
  • Documented and resolved method which led to category.
  • Proactively communicated with customers throughout repair stages, improving Net Promoter Scores (NPS) by 6 points.
  • Guided the team to adopt paperless recordkeeping for estimates and repairs, saving 9 hours in administrative work weekly.
  • Coordinated with multiple insurance companies to ensure compliance with industry standards, reducing audit findings by 73%.
  • Reduced time spent negotiating with insurance providers by maintaining up-to-date knowledge of policy trends and laws, reducing disputes by 44%.
  • Played significant role in meeting quarterly revenue targets by upselling additional services, adding $14 to company income.
  • Implemented digital signature collection for client approvals, reducing administrative delays by 17 hours per transaction.

Affiliations

  • International Bodyshop Industry Symposium (IBIS) 2020
  • American Society of Appraisers (ASA) framework
  • Jaycees
  • Collision Industry Reducing Environmental Impact Initiative framework
  • ASE Master Collision Repair/Refinish Technician initiative
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Freemason
  • Rotary International
  • American Welding Society (AWS) – Specialist in Automotive Welds metric

Certifications

  • Automotive Service Excellence (ASE) Collision Repair Estimator Certification
  • ServSafe
  • CCC ONE Estimating Fundamentals Training
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence Certification - process
  • CompTIA Security+
  • Enhanced Skills for Vehicle Damage Assessment – metric
  • Certified Warranty Adjuster – Automotive Industry
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Automotive Aftermarket Professional (AAP) Certification

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