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Skills

  • Caseload management
  • In-service education planning
  • Family planning services education
  • Resident service plans
  • Call center customer service
  • Culturally sensitive service provider
  • Customer service awareness
  • Asana production
  • Foodservice management
  • Guest services expertise

Work Experiences

  • Benefited 5 community members.
  • Achieved programmatic goals.
  • Collaborated with category.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Achieved approval for 12 applications.
  • Advocated for clients in obtaining state benefits, achieving approval for 13 applications in three years with a 54% success rate.
  • Contributed to a 45% increase in overall competency rating.
  • Addressed issues related to social isolation.
  • Collaborated with framework to create a referral system, which decreased waitlist times by process.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.

Summaries

  • Advocated for vulnerable populations.
  • Compassionate Social Service Designee.
  • Social Service Designee is a multi-talented Social Service Designee who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in community outreach and event planning, leading programs that served over 18 people and increased social service program participation by 34%.
  • Boosted service delivery metrics by 36%.
  • Advocate for vulnerable populations with a 34% success rate in securing state benefits for 9 eligible applicants in three years.
  • Within Miscellaneous, senior Social Service Designee and outstanding performer in workflow optimization and budget management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented a comprehensive staff training program on documentation accuracy, resulting in a marked reduction in compliance issues by 15%.
  • Led workshops on Scrum Master training, improving service delivery proficiency and competency scores by 44% over 18 months.
  • Effectively balanced a caseload of 13 clients, consistently maintaining high satisfaction rates and achieving 83% timely case completions.
  • Obtained Scrum Master to better assist in navigating complex state programs, significantly improving benefits processing time by 30%.
  • Worked with public health departments to identify and leverage available resources, reducing at-risk client emergencies by 50%.
  • Spearheaded the implementation of Jira for case management, reducing administrative burden and improving case resolution speed by 79%.
  • Partnered with legal services organizations to help 13 clients secure legal representation, leading to a 41% decrease in unresolved cases.
  • Collaborated with 10 community agencies to streamline the process for veterans applying for state and federal benefits, increasing application success rate by 48%.
  • Resolved product issue through consumer testing.
  • Collaborated with healthcare professionals, social workers, and legal counsel to ensure successful completion of care plans for 12 clients.

Affiliations

  • Lions Club
  • Gerontological Society of America (GSA)
  • Families USA – Health Policy Advocacy
  • National Association of Professional Geriatric Care Managers (NAPGCM)
  • Association of Information Technology Professionals
  • National Adult Protective Services Association (NAPSA)
  • National Association of Social Workers
  • Society for Prevention Research (SPR)
  • American Association of Service Coordinators (AASC)
  • National Resource Center on Domestic Violence (NRCDV)

Certifications

  • Master Practitioner in Crisis Intervention - Summit Group
  • Advanced Communication Skills for Crisis De-escalation Certification - Brightline
  • ServSafe
  • Homelessness Prevention and Rapid Rehousing Lead Certification - Harbor & Co.
  • Licensed Clinical Social Worker (LCSW) – system
  • Certified Ethical Hacker (CEH) – Social Services Security and Policy Focus
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Certified Homeland Security - Level III (CHS-III) - National Association for Urban Hospitals
  • First Aid/CPR Certified
  • Certified in Gerontology, Social & Behavioral Science Pathway - Lakeside Partners

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