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Skills

  • Public service
  • Family planning services education
  • Housekeeping services
  • Asana production
  • Social interaction
  • Psychosocial assessment
  • Customer service specialist
  • Patient-focused quality service
  • High-quality customer service
  • Hospitality service expertise

Work Experiences

  • Achieved resolution within a reduced time frame of 65% days.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Co-authored grant applications for federal assistance programs and successfully secured $9 in funding for expanding services in underserved areas.
  • Looked for industry trends on social media and through online sources.
  • Advocated for clients in obtaining state benefits, achieving approval for 13 applications in three years with a 54% success rate.
  • Achieved 53% of annual service delivery goals in 2023.
  • Assisted social workers in developing, coordinating, and leading programs for people with category and metric concerns.
  • Collaborated with process to create a referral system.
  • Conducted thorough risk assessments for vulnerable populations.
  • Attracted over 18 participants.

Summaries

  • Adept at streamlining social service processes.
  • Clear understanding of quality assurance and stakeholder engagement as well as cross-functional collaboration training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Community outreach expert who led impactful programs for over 8 individuals, raising program awareness and driving utilization up by 46%.
  • Consistently met deadlines.
  • Social Service Designee with 10 years of successful cross-functional collaboration and budget management experience.
  • Community outreach expert.
  • Achieved a 57% success rate.
  • Accomplished in community outreach and event planning, leading programs that served over 18 people and increased social service program participation by 34%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Proactively identified at-risk individuals for early intervention, resulting in a 28% reduction in crisis service utilization.
  • Established a quarterly program evaluation framework that enabled tracking of key performance indicators with a 69% increase in positive outcomes within 18 months.
  • Orchestrated outreach campaigns with local shelters and food banks, increasing resource accessibility for 3 clients experiencing homelessness.
  • Obtained Scrum Master to better assist in navigating complex state programs, significantly improving benefits processing time by 30%.
  • Led workshops on Scrum Master training, improving service delivery proficiency and competency scores by 44% over 18 months.
  • Spearheaded the implementation of Jira for case management, reducing administrative burden and improving case resolution speed by 79%.
  • Partnered with legal services organizations to help 13 clients secure legal representation, leading to a 41% decrease in unresolved cases.
  • Trained 8 new hires on client engagement techniques, resulting in a 17% increase in positive client feedback and service outcomes.
  • Developed case plans that ensured successful outcomes in 52% of cases by coordinating multidisciplinary services.
  • Coordinated and managed social service programs that serve 18 clients monthly, achieving 78% case resolution improvement.

Affiliations

  • American Marketing Association
  • Association for Computing Machinery
  • American Association of Service Coordinators (AASC)
  • American Academy of Hospice and Palliative Care (AAHPC)
  • American Public Health Association (APHA)
  • Freemason
  • Association of Juvenile Justice Practitioners
  • Association for Public Policy Analysis and Management (APPAM)
  • National Center for Housing Management (NCHM)
  • International Federation of Social Workers

Certifications

  • Certified Diversity Professional (CDP) – Institute for Diversity Certification
  • Certified Business Analysis Professional (CBAP)
  • Principles of Database Management for Social Services - Summit Group 2024
  • Certified Community Outreach Manager (CCOM) - Beacon Labs
  • Institute for Healthcare Improvement (IHI) Open School Quality & Safety Certifications
  • Certified Community Resource Specialist (CRS) - Alliance of Information & Referral Systems (AIRS)
  • ServSafe
  • Housing First Specialist - Northwind 2016
  • Google Certified Professional Cloud Architect
  • Certified Employment Specialist (CES) - Lakeside Partners

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