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Skills

  • Cash drawer balance oversight
  • End-of-day closing procedures
  • Cashier error reduction initiatives
  • Regulatory compliance
  • Employee scheduling optimization
  • Multitasking in fast-paced environments
  • MS Office
  • Relationship development
  • Communications
  • Employee retention through effective training

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Assisted in creating promotional codes and discounts.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 17% increase in efficiency.
  • Analyzed daily sales data from the POS system and identified opportunities to optimize cashier throughput and reduce wait times.
  • Taught newly hired POS Supervisors how to upsell using project management and stakeholder engagement, boosting job expertise within 18 months.
  • Achieved a 50% reduction in training time per employee.
  • Successfully introduced new product lines that resulted in a 15% increase in annual profits.
  • Acted as the main point of contact for POS software vendor updates, ensuring minimal downtime and seamless integration of new features.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved a 2%-reduction in write offs.

Summaries

  • Balanced cash drawers within $2 variance.
  • Adept at managing multi-functional cash register teams.
  • Achieved successful inventory-to-POS system synchronization.
  • Achieved 50% accuracy in transaction processing.
  • POS Supervisor with 10 years of experience supervising employees in program environments.
  • Cleared dead stock within three years.
  • Astute POS Supervisor who is dedicated to providing excellent customer service and assistance.
  • Within Miscellaneous, senior POS Supervisor and outstanding performer in workflow optimization and data analysis.
  • Achieved a 41% reduction through focused training.
  • Adept at driving team productivity.

Accomplishments

  • Worked in partnership with the HR team to ensure payroll accuracy for all POS staff using procedure, resulting in 4% reduction in pay discrepancies.
  • Recognized with Top Performer for achieving 8% reduction in transaction errors by streamlining daily operational workflows.
  • Produced actionable sales insights by analyzing POS data to forecast seasonal trends; resulted in a 52% increase in sales during process.
  • Fostered a positive customer checkout experience, achieving a 74% improvement in Net Promoter Score (NPS) from POS interactions.
  • Supervised a 4-member cashier staff, guiding them to meet daily POS performance KPIs related to speed, accuracy, and customer satisfaction.
  • Introduced a POS workflow modification that allowed for seamless refund and exchange transactions, reducing customer complaints by 70%.
  • Documented and resolved initiative which led to method.
  • Collaborated with inventory and sales teams to align POS systems with live stock updates, reducing out-of-stock issues by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the installment and integration of Asana within the POS system, which improved transaction speeds by 34%.

Affiliations

  • American Payroll Association – End-of-day closing procedures training, completed 2022
  • Certified Customer Experience Professional (CCXP) from standard
  • Freemason
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Retail Loss Prevention Association (RLPA) – Certified in inventory shrinkage prevention
  • Standard Vendor User Conference – Attendee 2022
  • Toastmasters
  • Retail Leaders Circle – Participated in 2021 initiatives regarding team training in sales optimization
  • Retail Management Certification from system

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Conflict Resolution in Retail Certification – Harbor & Co.
  • Customer Relationship Management (CRM) Fundamentals – HubSpot
  • Certified Team Leader Credential – Meridian
  • Customer Service and Support Certification – framework
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Sales Operations Professional (CSOP) – Vantage
  • Google Certified Professional Cloud Architect
  • Food Service Management Professional (FSMP) – Vantage

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