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Skills

  • Marketing strategy
  • Performance monitoring and metrics tracking
  • Merchandising operations
  • KPI-driven leadership
  • Conflict resolution and de-escalation
  • First Aid/CPR
  • Employee scheduling optimization
  • POS software upgrades and transitions
  • Operational improvement
  • POS data sync with inventory systems

Work Experiences

  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Increased sales by 11% by providing purchase advice and promoting additional products.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved zero discrepancies for 18 months.
  • Achieved a 68% increase in customer retention.

Summaries

  • Willing to put risk assessment knowledge to work for a well-established company in the Miscellaneous sector.
  • Boosted loyalty program success.
  • Cleared dead stock within three years.
  • Adept at driving team productivity.
  • POS Supervisor with 13 years of successful quality assurance and data analysis experience.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • POS Supervisor is a multi-talented POS Supervisor who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Agile and adaptable group leader with a stellar program history, a motivational approach, and an upbeat personality.

Accomplishments

  • Cross-trained 15 employees on customer-facing POS features for seamless transaction flow, creating an additional revenue stream of $8.
  • Introduced a POS workflow modification that allowed for seamless refund and exchange transactions, reducing customer complaints by 70%.
  • Developed and executed a cash management audit process, reducing voids and cash discrepancies by 38% within one year.
  • Led the implementation of a mobile POS solution, cutting customer queue times by 40% and enhancing overall customer satisfaction.
  • Reduced POS downtime by 84% through proactive maintenance and staff training on troubleshooting common system errors.
  • Worked closely with the accounting department to develop a system for prompt resolution of credit card disputes, reducing chargeback cases by 84%.
  • Implemented real-time inventory management integration with POS system, lowering stock discrepancies by 85%.
  • Conducted POS system audits bi-weekly, identifying and resolving discrepancies immediately, resulting in 4 months of error-free operations.
  • Partnered with IT team to upgrade POS system security, successfully preventing 5 incidences of transaction fraud.
  • Generated $7 in additional revenue by cross-training associates on registers and enabling smoother transaction flow during peak shopping periods.

Affiliations

  • Retail Leaders Circle – Participated in 2021 initiatives regarding team training in sales optimization
  • Retail Management Certification from system
  • Method's Internal Retail Network – Key POS supervisor since 2018
  • Rotary International
  • Certified Conflict Resolution Specialist from procedure
  • Association for Certified Software Professionals (ACSP) – Completed POS software upgrades training
  • Society of Human Resource Management
  • Association for Computing Machinery
  • POS Leadership Training from metric
  • National Retail Federation (NRF) - Member since 2017

Certifications

  • Certified Manager of Software Support (CMSS) – Brightline
  • POS Systems Specialist – standard
  • Certified Workflow Automation Specialist – Northwind
  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - Vantage
  • Cash Handling and Balancing Certification – program
  • First Aid/CPR Certified
  • Certified Retail Store Manager (CRSM) - Beacon Labs
  • Certified Point of Sale (POS) Professional – category
  • Certified Public Accountant (CPA)

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