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Skills

  • B2B relationship management
  • Revenue generation
  • Cost savings analysis
  • Account servicing
  • Staff training
  • Market research
  • Competitive market analysis
  • Order processing
  • Account restructuring initiatives
  • Change Management

Work Experiences

  • Used Salesforce to keep track of important account and sales information in the company database.
  • Collaborated with partners across the Pacific Northwest to ensure consistent delivery of products that helped strengthen supply chain stability during challenging global periods.
  • Built and maintained relationships with over 3 C-Suite executives across the Southeast, contributing to a 24% improvement in client retention rates.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Boosted the company’s international presence.
  • Achieved Excellence Award for highest revenue growth.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Achieved a 40% cost reduction in vendor pricing.
  • Achieved a 16% improvement in client issue resolution times.
  • Collaborated with cross-functional teams, including product development and marketing, to customize solutions that resulted in $18 in upsell opportunities.

Summaries

  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Accomplished Global Account Executive.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Professional with performance reporting and cross-functional collaboration expertise who is organized and resourceful.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Global Account Executive with a proven ability to close high-value contracts with blue-chip companies, driving $16 in new revenue. Expertise in building relationships with C-level executives, achieving 23% improvement in client retention rates.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and vendor management and strategic planning.

Accomplishments

  • Implemented sales training initiatives that equipped a cross-functional team of 4 members with improved skills, leading to a 37% increase in closing rates.
  • Championed CRM tool integrations that increased pipeline visibility and reduced lead conversion time by 73%, improving sales efficiency by 14.
  • Documented and resolved framework which led to standard.
  • Resolved product issue through consumer testing.
  • Increased client satisfaction scores by 36%, by reassessing and optimizing post-sale support and service touchpoints.
  • Collaborated with cross-functional teams (e.g., marketing, product development) to deliver tailored solutions, resulting in a 44% increase in upsell opportunities.
  • Negotiated strategic multi-million-dollar contracts with high-profile clients in Miscellaneous, resulting in a 43% YoY increase in revenue.
  • Won ‘Innovation Award’ in 2022 for surpassing the company's annual revenue targets by 29%.
  • Developed and executed a global expansion strategy that grew the client portfolio by 26% in the Pacific Northwest within 18 months.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • International Society for Sales and Marketing Training (ISSMT)
  • Jaycees
  • Association of Information Technology Professionals
  • Global Agency Leaders Network
  • American Marketing Association (AMA) - International Sales Focus
  • Toastmasters
  • Digital Marketing Institute (DMI)
  • International Society of Pricing and Revenue Management
  • International Chamber of Commerce (ICC) - Global Sales Division
  • Salesforce Partner Community

Certifications

  • Certified Sales Leadership Professional (CSLP)
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) - PMI
  • Global Marketing Management Certificate Summit Group 2016
  • Sales Management Analytics and Forecasting SAP
  • Google Certified Professional Cloud Architect
  • Global Account Manager (GAM) Certification Meridian
  • Certified Public Accountant
  • ServSafe
  • International Business Development Executive Certification

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