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Skills

  • Team building
  • Advanced interpersonal communication
  • Glucose tolerance tests (GTT) administration
  • Handling difficult or uncooperative patients
  • Medical terminology proficiency
  • Following chain of custody protocols for specimens
  • Project organization
  • Medical records management
  • Business operations
  • MS Office

Work Experiences

  • Achieved zero spillage incidents.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in conducting quality control checks.
  • Transported Power BI to two years customer locations.
  • Oversaw the delivery of procedure project by process team, which resulted in category.
  • Assisted in training new interns.
  • Had an excellent attendance record and was always on time for work.
  • Addressed language barriers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Expert at collecting specimens quickly and accurately using a variety of venipuncture and capillary puncture techniques.
  • Costs were consistently reduced while profits were increased.
  • Assisted senior medical personnel.
  • Highly skilled in the use of vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles in routine blood drawing procedures.
  • Achieved lead time reductions.
  • Calibrated specimen collection tools.
  • Achieved 20% improvement in patient satisfaction scores.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • When collecting, labeling, and processing samples and specimens, we are committed to the highest quality standards.
  • Student Phlebotomist is a multi-talented Student Phlebotomist who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Successfully introduced a new patient reminder system, reducing appointment no-shows by 22%.
  • Trained 4 new phlebotomist interns on best practices for patient care and specimen handling, improving lab efficiency by 62%.
  • Collaborated with team of 17 in the development of category.
  • Created a personalized distraction technique program that minimized phobia among pediatric patients, resulting in a 56% decrease in procedural anxiety.
  • Recorded and reported patient conditions after blood draws, supporting initiative's efforts towards comprehensive patient care.
  • Improved patient compliance with post-procedure instructions, reducing repeat visits by 67%.
  • Facilitated communication between medical staff and patients, reducing procedural confusion and increasing patient trust.
  • Developed workplace protocol for managing biohazardous waste, ensuring compliance with OSHA standards and minimizing risk.
  • Received Outstanding Service Award for outstanding patient care, achieving 54% positive feedback from patients and supervisors.
  • Demonstrated leadership during high-volume periods by successfully managing patient flow as part of a team of 4 phlebotomists.

Affiliations

  • American Red Cross, Volunteer Phlebotomist 2021
  • Certified Phlebotomist through the National Healthcareer Association (NHA) 2023
  • Member of Phlebotomy Student Alliance (PSA) 2023
  • Member of the American Association of Blood Banks (AABB) 2017
  • International Association of Administrative Professionals
  • Bloodborne Pathogen Training Certification by Cedar Works 2019
  • Received Venipuncture Excellence Award from Harbor & Co. 2018
  • National Association of Social Workers
  • Intravenous (IV) Therapy Certified by Meridian 2017
  • Association of Information Technology Professionals

Certifications

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association (NHA)
  • CompTIA Security+
  • Advanced Phlebotomy Techniques Certification - Brightline
  • Salesforce
  • Pediatric Phlebotomy Techniques Training - Meridian
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Patient Safety and Quality Care Training - Brightline
  • Emergency Phlebotomy Techniques Training - Ironclad Systems

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