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Skills

  • Team building
  • Budgets
  • Distribution center management
  • Labor efficiency optimization
  • Customer Satisfaction Improvements
  • Automated task scheduling software
  • Regulatory compliance
  • Cash handling and reconciliation
  • Product upselling strategies
  • Project organization

Work Experiences

  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Addressed equipment malfunctions at checkouts.
  • Created a task schedule for Assistant Front End Supervisors based on their individual strengths and knowledge of risk assessment.
  • Balanced registers with a 22% accuracy rate.
  • Achieved results over 16 months.
  • Taught newly hired Assistant Front End Supervisors how to upsell using performance reporting and risk assessment, boosting job expertise within several months.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Achieved reduction over a 18 months.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.

Summaries

  • Accomplished supervisor experienced in driving employee engagement and operational improvements, consistently meeting daily sales targets and achieving high satisfaction ratings.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Accomplished supervisor experienced in driving employee engagement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Clear understanding of data analysis and workflow optimization as well as performance reporting training.
  • Achieved 76% reduction in transaction times.
  • Achieved shrinkage reduction.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.

Accomplishments

  • Collaborated directly with product vendors and department heads during promotions, surpassing sales targets by $3.
  • Resolved escalated customer complaints with a focus on retention, resulting in 35% increase in repeat customers.
  • Assisted in the deployment of new checkout technology platforms, training staff on Jira improving transaction times by 24%.
  • Trained 5 team members in reconciliations and cash handling, improving closing routines with a 65% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established a front-end performance metric dashboard using Power BI, providing real-time data that resulted in 50% higher productivity.
  • Instituted a peer-training mentorship program, promoting 13 frontline employees into supervisory roles over 18 months.
  • Devised a new onboarding checklist for front-end staff, improving new hire speed to competency by 20%.
  • Managed point-of-sale operations during peak hours, maintaining a 71% reduction in wait times and ensuring staff adherence to company protocols.
  • Managed day-to-day operations of 11 registers, troubleshooting technical issues that improved transaction flow by 37%.

Affiliations

  • Collaborated with Seattle Chamber of Commerce for Retail Workforce Training
  • Front-End Operations Task Force Member
  • Council of Supply Chain Management Professionals (CSCMP)
  • Young Retail Leaders Association (YRLA)
  • Lean Six Sigma Certification – Green Belt 2023
  • Association of Information Technology Professionals
  • National Association of Retail Supervisors (NARS)
  • International Council of Nurses
  • E-commerce Operations Leadership Certification
  • Jaycees

Certifications

  • Certified Leadership & Supervisory Skills (CLSS)
  • Certificate in Effective Retail Leadership from Ironclad Systems
  • Certified Business Analyst in Retail Management
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Retail Sales & Merchandising Certification
  • Lean Six Sigma Yellow Belt Certification
  • Retail Business Fundamentals Certificate
  • Certified Public Accountant (CPA)
  • Certified Customer Service Manager (CCSM)

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