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Skills

  • Non-conformance reporting
  • Problem resolution
  • Supervision
  • Customer service
  • Staff mentoring
  • Statistical analysis
  • Risk assessment and mitigation
  • Data Validation and Reporting
  • Operational improvement
  • Change Management for Quality Programs

Work Experiences

  • Addressed issues from a failed audit.
  • Instructed Quality Assurance Program Specialists on how to use proper equipment and conduct product testing.
  • Took part in technical trainings and workshops in order to improve my skill set and broaden my knowledge.
  • Conducted one year procedure tests and recorded the results on product samples.
  • Assisted in the creation of category procedures.
  • Avoided production delays.
  • Aligned with evolving specifications of Adobe Creative Suite.
  • Assessed inventory and placed orders for lab supplies and materials on a two years basis.
  • Learned project management and stakeholder engagement to help with office needs.
  • Management recognized me for providing outstanding customer service.

Summaries

  • CPA certified
  • Multilingual and fluent in French and Spanish, with a strong grasp of cultural differences.
  • Results-oriented Customer Service professional with performance reporting, cross-functional collaboration, and process improvement strengths.
  • Achieved a 63% improvement in audit compliance.
  • Adept at optimizing QA processes.
  • Quality Assurance Program Specialist is a hardworking and dependable Quality Assurance Program Specialist who excels at team leadership and vendor management.
  • Adept at identifying gaps in quality control processes and instituting corrective actions leading to long-term process improvements and enhanced compliance.
  • Professional with 12 years of experience in the position of Quality Control Analyst.
  • In method settings, a dedicated Quality Control Analyst with experience in standard sampling and testing protocols.
  • Accelerated product delivery timelines.

Accomplishments

  • Utilized root cause analysis (RCA) to find ways to mitigate recurring defects, reducing rework costs by 54% over three years.
  • Developed and executed customer complaint reduction strategies, reducing complaints by 59% and increasing client retention by 30%.
  • Conducted data validation and verification resulting in a 28% higher accuracy rate across system integration testing for ServiceNow.
  • Led quality assurance initiatives, improving defect detection by 23% through the implementation of automated testing systems.
  • Automated regression test suites, reducing testing overhead by 66% and increasing test execution speed for HubSpot.
  • Reduced product testing cycle time by 53% by championing agile and automated testing frameworks across multiple projects.
  • Identified key process inefficiencies leading quality enhancements initiatives, achieving significant reductions in defect leakage at Northwind.
  • Enhanced quality monitoring and reporting systems, which contributed to a 53% faster identification and resolution of QA issues.
  • Reduced post-release defects by 84% by instituting rigorous failure analysis and preventative measures in pre-release testing stages.
  • Served as the key liaison for quality assurance in cross-functional teams, resulting in a 57% reduction in deployment failures and smoother project handovers.

Affiliations

  • Awarded Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ in 2021, demonstrating expertise in leadership and systems thinking for QA program success.
  • Certified Professional in Software Quality (CPSQ) by the IEEE Computer Society, focusing on enhancing team QA performance and product lifecycle improvements.
  • Member of Institute of Quality Assurance (IQA), involved in continuous professional development on international quality benchmarks and compliance regulations.
  • Member of the International Accreditation Forum (IAF), contributing to peer review processes that enhance QA certification protocols across industries.
  • Certified as a Six Sigma Green Belt through the International Association for Six Sigma Certification (IASSC) in 2019, applying principles to streamline QA processes.
  • Collaborated with industry colleagues as part of the QA Assessment Forum at Beacon Labs, consistently evaluating and evolving quality benchmark standards.
  • Alumni of Quality Executive Leadership Training at Meridian, receiving advanced training on operational integrity and high-performance QA structures.
  • Lead participant in automated testing roundtables at the Test Automation Summit, focused discussions on eliminating inefficiencies in automated testing frameworks.
  • Acquired ITIL from the International Software Testing Qualifications Board (ISTQB) in 2021, specializing in test case development for agile projects.
  • Member, American Society for Quality (ASQ) since 2023, regularly participating in discussions on advanced statistical quality control and process improvement.

Certifications

  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Cost of Quality Certification - metric
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Advanced Test Automation Engineer (ATAE) – ISTQB
  • SAP Certified Application Associate

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