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Skills

  • Federal documents accuracy
  • Transcription and dictation
  • Deadline driven
  • Bookkeeping
  • Legal administrative support
  • Customer-service oriented
  • Excellent communication skills
  • Excellent planner and coordinator
  • AP/AR proficiency
  • Triaging patients

Work Experiences

  • Gathered statistical data to improve reports and presentations, and I coordinated employee appointments and meetings.
  • Planned domestic and international travel, including booking flights, hotels, and ground transportation.
  • Communicated frequently with staff and coworkers about special requests and needs.
  • Attended category project meetings, transcribed minutes, and kept track of project progress.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.
  • Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Scanned all of the documents and entered them into the framework records management system.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.

Summaries

  • Motivated Office Automation Clerk looking for a new job where her data analysis and project management skills can be put to good use.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Meticulous Associate Support Department Supervisor capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Project management and client relations skills, as well as problem-solving knowledge.
  • 2 years of experience in general office procedures, project management and client relations.
  • Dedicated to learning, growing, and succeeding in Retail.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as vendor management and strategic planning.
  • Dedicated clerical team member seeking additional work experience in the Retail.

Accomplishments

  • Data Organization: Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Planning: Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
  • Patient Assistance: Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
  • Determined
  • Implemented
  • Category Planned all meetings and travel for CEO.
  • Initiative Worked with HR department to establish employee benefits, training, payroll and termination procedures.
  • Assisted
  • Planned
  • Documented

Affiliations

  • Society of Customer Relations Professionals (SCRP)
  • Society for Human Resource Management (SHRM)
  • Customer Service Managers Association (CSMA)
  • Lions Club
  • Employee Performance Improvement Council (EPIC) 2021
  • Association of Information Technology Professionals
  • Project Management Institute (PMI) initiative
  • Help Desk Institute (HDI) system Certification
  • Member of the International Organization for Standardization (ISO) 16
  • American Society of Safety Professionals

Certifications

  • Certified Leadership Professional (CLP)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Cultural Competence in Customer Service Certification from method
  • International Association of Administrative Professionals: CPA
  • Hootsuite Social Media Management Certification
  • Managing Team Conflict Certification
  • Certified Business Analysis Professional (CBAP)
  • Six Sigma Green Belt Certification
  • HubSpot Service Hub Software Certification

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