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Skills

  • Stress management techniques
  • Trauma-informed care
  • Crisis intervention
  • Client-family mediation
  • Operational improvement
  • Client risk assessment
  • Dialectical Behavior Therapy (DBT)
  • Organization
  • Problem resolution
  • Metric equipment

Work Experiences

  • Devised and improved treatment strategies to ensure continued progress.
  • Assessed and documented client progress in treatment.
  • Oversaw the delivery of system project by metric team, which resulted in initiative.
  • Accomplished within three years.
  • Looked for industry trends on social media and through online sources.
  • Coached clients on mindfulness and grounding techniques, helping decrease anxiety symptoms by 27% as reported by participants in a clinical evaluation.
  • Collaborated in interagency case conferences.
  • Boosted Austin-area counseling by collaborating with interdisciplinary practitioners to develop a 17-prong approach.
  • Was in charge of organizing group counseling sessions to help people deal with initiative and metric issues.
  • Built rapport and trust with difficult clients.

Summaries

  • 13 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Achieved a 66% improvement in client stability.
  • Adept at creating vocational training programs.
  • Achieved smoother integrations.
  • Clear understanding of strategic planning and process improvement as well as strategic planning training.
  • Accomplished Mental Health Rehabilitation Worker.
  • Achieved an adherence rate of 23%.
  • Adept at utilizing Motivational Interviewing and Cognitive Behavioral Therapy techniques to work collaboratively with clients, achieving a 83% reduction in relapse rates over 18 months.
  • Achieved a 77% reduction in relapse rates.
  • Administered medication management programs.

Accomplishments

  • Assisted in the development of relapse prevention strategies that led to a 79% decrease in hospitalization recidivism within several months.
  • Oversaw case management for 3 clients, focusing on mental, social, and physical needs, which reduced missed appointments by 72% over 18 months.
  • Delivered psychoeducation and support to families navigating a loved one’s mental health crisis, improving family relations and client stability by 47%.
  • Successfully implemented a Cognitive Behavioral Therapy (CBT) program that resulted in a reduction in client relapses by 16% over several months.
  • Coordinated with psychiatrists and social workers to review and revise care plans for clients, increasing service effectiveness by 28%.
  • Provided culturally sensitive care to diverse populations, resulting in a 49% increase in client satisfaction and engagement in the rehabilitation program.
  • Successfully reduced staff burnout rates by 34% through leading bi-weekly debriefing sessions focused on resilience training and emotional wellness.
  • Provided comprehensive psycho-social assessments for 4 clients, improving the alignment of treatment services to client needs and increasing satisfaction scores by 80%.
  • Created individualized relapse prevention plans that led to a 72% increase in long-term rehabilitation success over three years.
  • Documented and resolved framework which led to metric.

Affiliations

  • National Association of Case Management (NACM)
  • Jaycees
  • National Council for Behavioral Health
  • International Association of Administrative Professionals
  • Psychiatric Rehabilitation Association (PRA)
  • Toastmasters
  • Association of Social Work Boards (ASWB)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Manager (CCM)
  • Substance Abuse Professional (SAP) Certification
  • Mental Health Technician Certification (MHTC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Anger Management Specialist-I (CAMS-I)
  • Certified Peer Recovery Specialist (CPRS)
  • Certified in Dialectical Behavior Therapy (DBT-C)
  • Certified Brain Injury Specialist (CBIS)
  • Microsoft Certified Systems Engineer (MCSE)

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