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Skills

  • Problem resolution
  • Training and development
  • Business operations
  • Employee relations
  • Staff training and development
  • Event planning and execution
  • Category equipment
  • Visual merchandising
  • Project organization
  • Training development

Work Experiences

  • Boosted specific product sales by 58%.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Achieved 2% improvement in task completion time.
  • Contributed to the system campaign.
  • Planned and executed large-scale events that resulted in a 14% increase in employee participation.
  • Achieved results over 7 months.
  • Consistently achieved targets over 2019.
  • Analyzed patterns in customer returns and made inventory changes, reducing overall company return rates by 53% over a 14-month period.
  • Improved office processes, such as record tracking and program, by implementing process improvements.
  • Achieved $4 in annual sales revenue.

Summaries

  • Interim Store Manager with 2 years of successful process improvement and strategic planning experience.
  • Consistently delivers improvements in sales performance.
  • Adept at handling multi-departmental operations, driving 23% growth through restructuring underperforming departments and optimizing stock levels.
  • Supporting recruitment efforts with a focus on attracting and retaining talented employees.
  • Dynamic Assistant Manager of Human Resources with 9 years of experience advising on human resource topics and issues.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Achieved a 72% sales increase.
  • Analyzed customer feedback.
  • Boosted sales by 34%.
  • Within Miscellaneous, senior Interim Store Manager and outstanding performer in data analysis and cross-functional collaboration.

Accomplishments

  • Turned around underperforming departments by analyzing sales metrics and optimizing stock levels, resulting in a 81% increase in SAP sales within 15 months.
  • Mentored and coached a team of 18 retail associates, resulting in 46% of them being promoted within 2021.
  • Developed and implemented cost-saving measures, reducing operational expenses by 30% without compromising service quality.
  • Developed comprehensive cross-training programs for store associates, leading to a 67% improvement in staffing flexibility during peak periods.
  • Successfully managed team performance during high-traffic periods, improving sales conversion rates by 29% during system.
  • Optimized visual merchandising strategies for high-margin products, leading to a 29% increase in foot traffic and product sales.
  • Created and executed business development strategies, increasing overall store revenue by 75% over the 2024 fiscal period.
  • Built strong vendor relations, leading to exclusive promotions and achieving 41% higher margins on ServiceNow sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined inventory management processes by deploying Workday, reducing stock discrepancies by 21%.

Affiliations

  • American Management Association (AMA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • American Institute of Retail Supply Chain professionals
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM)
  • Freemason
  • Warehouse Education and Research Council (WERC)
  • National Association of Social Workers
  • Business Analytics and Metrics Network

Certifications

  • Six Sigma Green Belt in Retail Operations
  • Certified Loss Prevention Professional (CLPP)
  • Certified Public Accountant (CPA)
  • Certified Supply Chain Professional (CSCP)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Store Manager (CSM) by program
  • OSHA Certification for General Industry Safety and Health
  • CompTIA Security+
  • Certified Diversity & Inclusion Manager (CDIM)

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