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Skills

  • Computer literacy
  • HDI Desktop Support Technician
  • Online Computer Library Center (OCLC)
  • Computer hardware troubleshooting
  • Computer Education Specialist
  • Computer science
  • Computer-assisted analysis
  • Computer knowledge
  • Large computer networks
  • Computer scanning

Work Experiences

  • Connected computers to a network and peripherals such as printers and scanners.
  • Achieved a 79% reduction in latency issues.
  • Completed the project 14 days ahead of schedule.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Bridged technical and business requirements by aligning sales strategies with client infrastructure, driving an increase in large-scale purchases by $13.
  • Championed the deployment of system cloud solutions.
  • Avoided extended outages.
  • Assisted online store clients with technical configurations which directly contributed to a 57% increase in e-commerce sales over 17 quarters.
  • Achieved results over 3 quarters.
  • Achieved 83% compliance within 10 days.

Summaries

  • Within Miscellaneous, senior Salesman Computer Technician and outstanding performer in quality assurance and vendor management.
  • Competent Salesman Computer Technician with experience assisting process users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Achieved 19% uptime during tech transitions.
  • Salesman Computer Technician with 2 years of successful team leadership and client relations experience.
  • Scrum Master and PMP are proudly certified.
  • SAP expert and Jira user.
  • Professional with a track record of initiating malware protection and advocating for cybersecurity policies.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Salesman Computer Technician is a multi-talented Salesman Computer Technician who is consistently rewarded for planning and operational improvements.
  • Excellent project management and stakeholder engagement knowledge.

Accomplishments

  • Contributed to IT audits across 8 different organizations, identifying an average of 22% in potential savings related to hardware and software procurement.
  • Reduced technical support response times by implementing a streamlined workflow using program, improving technician's task completion rate by 19%.
  • Executed a tailored B2B sales strategy, closing deals valued at over $3 during the fiscal year, outperforming sales projections.
  • Generated new business opportunities and improved client retention by developing product demos focused on key benefits of SAP.
  • Conducted comprehensive software and hardware upgrades for over 7 workstations, minimizing system downtime and enhancing operational efficiency.
  • Achieved a 40% customer satisfaction increase by implementing automated system diagnostics for network performance monitoring.
  • Led successful deployment of new IT infrastructure for Summit Group, facilitating a smooth migration with zero loss in productivity over 6 weeks.
  • Coordinated cross-departmental training that increased overall support technician knowledge by 82%, ensuring fewer escalated customer service cases.
  • Improved team cohesion by coordinating between sales, technical, and support teams, resulting in a successful deployment of Adobe Creative Suite with zero post-release issues.
  • Effectively diagnosed issues via remote desktop tools, resolving 63% of client issues without on-site visits, saving 10 in travel costs.

Affiliations

  • Certified Network Infrastructure Technician (CNIT)
  • IT Professional Association (ITPA)
  • National Technical Honor Society (NTHS)
  • Rotary International
  • Cisco Certified Network Associate (CCNA)
  • Freemason
  • Help Desk Professional Association (HDI)
  • American Society of Safety Professionals
  • ISACA Membership (Information Systems Audit and Control Association)
  • Association of Information Technology Professionals

Certifications

  • Microsoft Certified: Modern Desktop Administrator Associate
  • Certified OpenStack Administrator - Cedar Works
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Dell EMC Proven Professional Certification – Cloud Infrastructure and Services
  • Certified Information Systems Auditor (CISA)
  • CompTIA A+ Certification
  • ServSafe
  • Certified Ethical Hacker (CEH)

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