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Skills

  • Salesmanship
  • Overseeing technicians
  • Computer literacy
  • Computer hardware troubleshooting
  • Flight technician experience
  • Computer systems efficiency
  • Computer savvy
  • Notebook Computers
  • Unit level computers
  • Computer simulations

Work Experiences

  • Connected computers to a network and peripherals such as printers and scanners.
  • Authored troubleshooting manuals for internal use, cutting average incident resolution times by 82% within the first 9 months post-implementation.
  • Set up new servers as part of a $8 company upgrade that took 10 days to complete.
  • Analyzed bandwidth usage.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Boosted sales by 78% over the year.
  • Kept track of running systems and entered commands to troubleshoot issues like procedure and process.
  • Built client rapport to improve retention.
  • Championed the deployment of system cloud solutions.
  • Conducted B2B outreach.

Summaries

  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved a 34% increase in sales.
  • Achieved a 23% reduction in network downtime.
  • Self-motivated computer technician with experience setting up email accounts and internet connections for large corporations.
  • Excellent Salesman Computer Technician with 2 years of experience providing exceptional support to users at all levels.
  • Professional with a track record of initiating malware protection and advocating for cybersecurity policies.
  • SAP expert and Jira user.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Competent Salesman Computer Technician with experience assisting process users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.

Accomplishments

  • Rolled out security updates for over 15 devices, ensuring 51% compliance with new industry regulations and avoiding costly penalties.
  • Improved team cohesion by coordinating between sales, technical, and support teams, resulting in a successful deployment of Adobe Creative Suite with zero post-release issues.
  • Identified critical areas for improvement during client systems audits, leading to the adoption of up-to-date security protocols for 16 organizations.
  • Configured Jira systems for enterprise-wide deployment, ensuring security standards were met across 7 branches with seamless connectivity.
  • Resolved product issue through consumer testing.
  • Custom configured high-performance computing systems based on clients’ requests, resulting in a 67% boost in operational output at Ironclad Systems.
  • Provided expert technical support for advanced systems integration projects, resolving critical hardware and software issues for clients within 18 months.
  • Enhanced customer support through implementation of program, leading to a 29% reduction in average resolution time across client support cases.
  • Designed and implemented a remote desktop solution, reducing on-site service appointments by 34% and increasing department efficiency by 35% hours per week.
  • Upgraded firewall policies and configurations for 18 small and medium-sized businesses, reducing security breach incidents by 59% over one year.

Affiliations

  • Association for Computing Machinery
  • National Association of Social Workers
  • Association for IT Professionals (AITP)
  • IT Professional Association (ITPA)
  • Sales Engineers Association
  • Association for Computer Operations Management (AFCOM)
  • International Association of Administrative Professionals
  • International Association of Computer Science and Information Technology (IACSIT)
  • ISA Cybersecurity Membership
  • Customer Support Professionals Network (CSPN)

Certifications

  • Microsoft Certified: Identity and Access Administrator Associate
  • Dell EMC Proven Professional Certification – Cloud Infrastructure and Services
  • Certified IT Service Management (ITSM) Foundation – ITIL
  • Salesforce
  • Certified Public Accountant
  • Certified Sales Professional (CSP) – 2017
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Cloud Security Professional (CCSP)
  • Apple Certified Associate (ACA)

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