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Skills

  • Communications
  • Invoice generation
  • First Aid/CPR
  • Food allergen knowledge
  • Customer greeting and engagement
  • Event coordination for large groups
  • Menu development based on feedback
  • Health Inspection Preparation
  • Adaptability during high-traffic periods
  • Vendor relationship management

Work Experiences

  • Avoided disruption of service.
  • Washed and sanitized dishes after each use to protect customers.
  • Arranged and maintained tables, cutlery, and beverage stations to ensure a polished and inviting atmosphere, contributing to a 28% increase in positive ambience reviews.
  • Achieved repeated positive reviews.
  • Achieved a 37% increase in breakfast selections.
  • Checked food temperatures regularly.
  • Achieved Top Performer.
  • Addressed guest needs.
  • Addressed service issues courteously and promptly.
  • Washed, peeled, cut, and measured the ingredients for the recipe.

Summaries

  • At metric, I'm ready to take on a new challenge.
  • Food service veteran with expertise in batch cooking, food safety, and nutrition.
  • Worker in the system industry with 17 years of experience in the food service industry.
  • Breakfast Room Attendant is a talented standard worker with 18 years of experience.
  • Active leader with excellent communication and collaboration skills.
  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Budget management in metric settings and process improvement in cross-functional collaboration settings.
  • Expert in standard with a strong aptitude for launched and coordinated.
  • CPA certified
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Handled diverse guest dietary needs including gluten-free, vegan, and allergen-free options, driving a 53% increase in positive reviews on Tableau.
  • Developed and enforced service standards that improved overall guest satisfaction rates by 61% as measured on ServiceNow.
  • Recognized for excellent time-management skills, consistently setting up breakfast service 10 minutes ahead of schedule during peak hours.
  • Trained new team members on breakfast service standards and guest interaction, improving team efficiency by 41% within 2 weeks.
  • Displayed strong attention to cleanliness and safety by maintaining high sanitation standards, resulting in a commendation from the health department inspection.
  • Implemented a guest feedback logging system that allowed the team to immediately address complaints or recommendations, leading to a 19% increase in favorable reviews.
  • Collaborated with kitchen staff to ensure proper food preparation, handling, and presentation, resulting in a zero-deficiency rating during health inspections.
  • Worked closely with housekeeping and kitchen teams to ensure a smooth flow of operations during large events, receiving a commendation for teamwork and collaboration skills.
  • Promoted cleanliness and safety by enforcing cleaning schedules and rules during breakfast hours, resulting in flawless sanitation inspections.
  • Created an innovative breakfast buffet layout that improved presentation and increased guest satisfaction scores on Microsoft Excel by 81%.

Affiliations

  • Active Member, Foodservice Educators Network International (FENI)
  • Completion of Customer Service Excellence Course, process, focusing on high-traffic hospitality environments
  • Certified in Hospitality Service Fundamentals from Northwind
  • Participant, Food & Beverage Service Management Continuing Education, Ironclad Systems
  • Graduate, Certified Breakfast Room Attendant Training Program 2019, Ironclad Systems
  • Active Member, International Hotel & Restaurant Association (IH&RA)
  • Certified Hospitality Sales Professional (CHSP) from framework
  • Member, Specialty Coffee Association (SCA), expanding knowledge in beverage preparation
  • Member, National Restaurant Association (NRA)
  • Guest Service Gold® Certification from AHLEI (American Hotel & Lodging Educational Institute), focusing on superior guest experience

Certifications

  • Certified Food Service Professional (CFSP) Boston 2015
  • ServSafe
  • Hotel and Restaurant Upselling Techniques Certification Beacon Labs 2020
  • Customer Relations and Communication Skills Certificate Meridian 2015
  • Basic Nutrition for Food Service Workers Certification 2016
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate
  • CPR and AED Certification Meridian, 2023
  • First Aid/CPR
  • Food Allergy Awareness Training (Meridian, 2015)

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