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Skills

  • Food safety and sanitation compliance
  • Process improvement
  • Formal presentation and menu proposal pitching
  • Food procurement strategies
  • Data-driven decision making
  • Food plating and presentation
  • Customer service
  • First Aid/CPR
  • Contract negotiation and vendor relations
  • Relationship development

Work Experiences

  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Consistently received high ratings for service quality.
  • Achieved an President's Club in 2018.
  • Collaborated with event planners to adjust logistical and catering details, ensuring seamless coordination for events ranging from weddings to corporate functions.
  • Achieved success in critical catering contracts.
  • Created and implemented allergen safety procedures, decreasing liability risks for special dietary menu items and increasing special requests by 81%.
  • Achieved 7% repeat business.
  • Plan and designate shifts and hours for 6 employees' schedules.
  • Organized and managed food service training for employees to learn about process improvement, risk assessment, and performance reporting.
  • Achieved an average of 75% monthly growth.

Summaries

  • Professional who is personable, responsible, and hardworking.
  • Client-focused Senior Catering Manager.
  • To handle demanding data analysis needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Catered to diverse dietary preferences.
  • Achieved 48% savings annually.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client-focused Senior Catering Manager with a strong emphasis on follow-up and client relationship management, effectively increasing retention rates by 39% through personalized attention and tailored services.
  • Senior Catering Manager is a dedicated and hardworking Food and Beverage food service director with 4 years of experience.
  • Senior Catering Manager is a multi-talented Senior Catering Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Designed and executed staff training programs, leading to an average of 16% improvement in operational efficiency.
  • Successfully coordinated events with up to 9 guests, achieving 61% in positive post-event feedback.
  • Led sales presentations to prospective clients, closing 16% of in-person meetings and increasing client acquisition.
  • Negotiated vendor contracts, saving an average of $17 annually while improving the quality of raw materials.
  • Led successful effort to streamline operations, cutting event setup time by 82% and improving overall productivity.
  • Assisted executive team in redesigning seasonal menus, leading to a 24% increase in client satisfaction and return business.
  • Documented and resolved category which led to metric.
  • Implemented new cost-saving strategies that reduced event overhead by 47%, while maintaining premium service quality.
  • Oversaw end-to-end event planning and execution for events worth up to $6, ensuring timely delivery and customer satisfaction.
  • Introduced allergen safety and food labeling programs, decreasing liability risks and enhancing customer satisfaction by 52%.

Affiliations

  • American Marketing Association
  • International Live Events Association (ILEA)
  • American Medical Informatics Association
  • International Caterers Association (ICA)
  • International Association of Conference Centers (IACC)
  • Food Service Consultants Society International (FCSI)
  • The Chefs' Association of Portland
  • Meeting Professionals International (MPI)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Wedding and Event Planner (CWP)
  • Certified Event Designer (EDC)
  • Certified Foodservice Professional (CFSP)
  • Allergen Awareness Certification
  • CompTIA Network+
  • Certified Master Chef (CMC) by Vantage
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Safety Manager Certification (FSMC)

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