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Skills

  • Organization
  • First Aid/CPR
  • Conflict resolution
  • Customer service
  • Logistics and supply chain management
  • Event coordination for high-volume events
  • Crisis management and problem-solving
  • Team building
  • Team management
  • Recruitment

Work Experiences

  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Consistently received high ratings for service quality.
  • Coordinated catering logistics for corporate events.
  • Achieved an average of 75% monthly growth.
  • Safeguarded the company, its employees, and its customers by monitoring alcohol consumption and adhering to legal service requirements.
  • Achieved recognition for transforming underperforming catering branches by increasing revenue by 31% over 2016 through strategic initiatives.
  • Championed health and safety training.
  • Built a pipeline of talent.
  • Collected feedback to improve services.

Summaries

  • Achieved a 57% improvement in customer retention.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To handle demanding data analysis needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Senior Catering Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Achieved consistently high ratings.
  • Addressing customer concerns and resolving issues in a diplomatic manner.

Accomplishments

  • Introduced allergen safety and food labeling programs, decreasing liability risks and enhancing customer satisfaction by 52%.
  • Consistently secured client satisfaction ratings of above 22% by delivering unmatched service and attention to detail.
  • Revamped existing menu options to include allergy-friendly and dietary-specific items, increasing sales from those selections by 82%.
  • Successfully launched a VIP catering package, increasing premium service bookings by 82% within 2 months.
  • Effectively coordinated logistics for high-volume events, ensuring flawless execution within a budget of $6.
  • Implemented eco-friendly, sustainable sourcing practices that reduced waste and lowered carbon footprint by 31%.
  • Led sales presentations to prospective clients, closing 16% of in-person meetings and increasing client acquisition.
  • Successfully coordinated events with up to 9 guests, achieving 61% in positive post-event feedback.
  • Collaborated with marketing teams for menu showcase events, leading to a 56% growth in new business inquiries.
  • Developed a standardized checklist for project planning, which reduced the margin of error and improved team efficiency by 75%.

Affiliations

  • American Marketing Association
  • Local Chamber of Commerce Member – Raleigh
  • International Association of Administrative Professionals
  • Culinary Institute of America's Alumni Network
  • Catering and Event Society of Seattle
  • The Chefs' Association of Portland
  • National Restaurant Association (NRA) Prostart Program
  • ServSafe Certification – Food Safety and Sanitation Compliance
  • Food Safety and Standards Association (FSSA)
  • Certified Professional in Catering and Events (CPCE)

Certifications

  • Advanced Food Hygiene Certificate
  • Certified in Hospitality Revenue Management by Ironclad Systems
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Lean Six Sigma Green Belt for Operations Management
  • Certificate in Kitchen and Food Preparation Management
  • Certificate in Business and Event Risk Management
  • Certified Foodservice Professional (CFSP)
  • Certified Public Accountant (CPA)
  • HACCP (Hazard Analysis Critical Control Point) Certification

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