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Skills

  • Training development aptitude
  • Medical terminology knowledge
  • Key account management
  • Complaint resolution
  • B2B account support
  • Key stakeholder relationship building
  • POS systems expert
  • Shipping procedures understanding
  • Customer retention techniques
  • CRM software proficiency system

Work Experiences

  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Welcomed, greeted, and assisted customers, generating $14 in one year revenue in a high-traffic store.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Contributed to $13 in annual store sales per 18 months.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Acquired 10 new customers, resulting in 16% revenue for the team.

Summaries

  • Motivated to keep customers happy and contribute to the company's success.
  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • With extensive knowledge of budget management and proven multitasking abilities, I am well-versed in project and time management.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Under duress, personable and professional.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Dedicated to meeting and exceeding initiative objectives through effective communication and program abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate method systems is one of my specialties.

Accomplishments

  • Increased partner on-boarding efficiency by 58% by streamlining account setup and training processes.
  • Led cross-functional team to enhance partner support processes, reducing average issue resolution time by 59%.
  • Monitored partner activities using Asana, resulting in 28% improvement in operational efficiency.
  • Drove escalation process improvements, resulting in 54% faster resolution for complex partner issues.
  • Designed and implemented an indirect partner feedback loop, helping enhance Salesforce offerings and boosting satisfaction by 51% points.
  • Facilitated the successful renewal of over 12 high-value indirect accounts, resulting in a retention rate of 68%.
  • Exceeded satisfaction metrics, contributing to a Excellence Award for outstanding indirect account management.
  • Generated 18 in new revenue by identifying upsell opportunities across the partner ecosystem.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved initiative which led to standard.

Affiliations

  • Business Networking International (BNI) - Chicago
  • Chamber of Commerce Raleigh
  • Global Customer Engagement Society
  • American Marketing Association
  • Customer Experience Professionals Association
  • Business Metrics & KPIs Professionals Community
  • International Association of Administrative Professionals
  • International Society of Business Solutions Experts
  • Certification in B2B Account Management Cedar Works
  • Jaycees

Certifications

  • Certified Account Management Professional (CAMP)
  • ITIL Foundation Certification
  • Zendesk Support Administrator Certification
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HubSpot Inbound Sales Certification
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Certified Business Relationship Manager (CBRM)
  • Customer Relationship Management (CRM) with SAP Certification
  • Certified Support Services Professional (CSSP)

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