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Skills

  • Systems administration
  • Process automation using BADIs & User Exits
  • First Aid/CPR
  • Equipment setup
  • Query performance improvement
  • Data Integrity Management
  • Agile methodologies
  • Team building
  • Customer service
  • Process improvement

Work Experiences

  • Achieved results within 18 months.
  • Automated SAP transport management via CTS+.
  • Developed and maintained strong client relationships to provide exceptional customer service and problem resolution.
  • Used a thorough understanding of company policies to deliver procedure services efficiently.
  • Achieved a 42% improvement in order fulfillment times.
  • Collaborated with finance teams to enhance SAP FI/CO configurations, resulting in a 22% time savings in financial reconciliation and reporting.
  • Collaborated with business stakeholders and functional teams to deliver new features in SAP that drove a 77% increase in revenue generation.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 7 new accounts.
  • Achieved query execution times within 12 seconds.
  • Configured SAP BW/4HANA reporting solutions.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 51% reduction in system downtime.
  • Analytical SAP Technical Specialist.
  • Accomplished in SAP Middleware optimization projects that maintain error rates below 56%, ensuring high data transfer reliability for over 5 daily cross-system transactions.
  • Within Miscellaneous, senior SAP Technical Specialist and outstanding performer in performance reporting and cross-functional collaboration.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Setting up and maintaining stations, training users, and supporting process improvements to initiative systems and software are all skills that this skilled information technology specialist possesses.
  • Achieved 73% adherence to IT data security policies.
  • SAP Technical Specialist is a multi-talented SAP Technical Specialist who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Provided post-go-live SAP support, resolving 5 critical incidents and ensuring continuous business operations.
  • Led technical discussions with stakeholders to map out SAP system architectures, aligning IT infrastructure with business goals and reducing miscommunication issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Optimized query performance on SAP HANA by tuning indexes and reducing report processing times by 70% for critical financial reports.
  • Implemented SAP PI/PO interfaces, enabling real-time data synchronization between SAP and external systems, reducing API error rates by 69%.
  • Established SAP backup and recovery protocols, reducing recovery time objective (RTO) by 12 hours in critical disaster recovery scenarios.
  • Collaborated on the implementation of SAP GRC, streamlining audit workflows and reducing compliance risks by 44%.
  • Executed global SAP rollout across 18 countries, ensuring compliance with local regulations and maintaining 80% system uptime during cutovers.
  • Executed data migration from SAP ECC to SAP S/4HANA for 14 sites in framework within several months, maintaining 63% data accuracy and minimizing downtime.
  • Led the SAP Solution Manager configuration, improving the efficiency of system monitoring and change control processes across 8 business units.

Affiliations

  • Contributing Speaker at the SAPinsider Conference
  • Process SAP Users’ Group Leadership Team Member
  • Association of Information Technology Professionals
  • Certified in SAP CPI; Certification Code 6
  • Society of Human Resource Management
  • Technology Advisory Board Member for method
  • Certified SAP Integration Architect by SAP SE
  • Association for Supply Chain Management (APICS)
  • Volunteer Mentor for SAP Young Professionals Program
  • Member of the Global IT Management Forum

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SAP Certified Application Associate – SAP Analytics Cloud
  • SAP Certified Application Associate - SAP Ariba Integration
  • ServSafe
  • SAP Certified Application Professional - Financials in SAP S/4HANA for SAP ERP Financials Experts
  • PMI-Agile Certified Practitioner (PMI-ACP)
  • SHRM Certified Professional (SHRM-CP)
  • CISM – Certified Information Security Manager
  • Salesforce
  • SAP Certified Technology Associate - SAP HANA 2.0 (SPS05)

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