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Skills

  • Building Long-term Client Relationships
  • Business-to-consumer (B2C) sales
  • Market research and analysis
  • Outbound and inbound calls
  • Strong negotiation skills
  • Client retention strategy implementation
  • Fluency in initiative
  • Business-to-business (B2B) sales
  • Objection handling techniques
  • Handling escalated customer issues

Work Experiences

  • Achieved a 62% drop-off rate reduction.
  • Achieved monetary targets for Salesforce.
  • Answered phones, took messages, and transferred calls to the correct people.
  • Awarded Excellence Award for resolving customer issues.
  • Attained 53% satisfaction in 2016.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted trial conversion rate for SAP by 36% %.
  • Assisted the sales team with a new CRM system.
  • Demonstrated excellent sales skills and a thorough understanding of them.
  • Acquired prestigious clients.

Summaries

  • Accomplished Telesales Specialist.
  • Achieved a 17% improvement in cross-selling.
  • Clear understanding of risk assessment and stakeholder engagement as well as team leadership training.
  • High-energy, professional, and results-oriented person.
  • Telesales Professional is a multi-talented Telesales Professional who is consistently rewarded for planning and operational improvements.
  • Specializes in keeping in touch with customers, addressing concerns, and assisting with inquiries.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 73% improvement in upselling on outbound calls.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player with outstanding customer service skills.

Accomplishments

  • Negotiated bulk purchase agreements with key accounts, closing procedure 12-figure deals within one year.
  • Utilized consultative selling techniques, leading to a referral rate increase of 55% over 18 months.
  • Resolved product issue through consumer testing.
  • Achieved PMP in telesales best practices, improving call conversion rates by 73%.
  • Consistently achieved or exceeded monthly sales targets by employing strategic negotiation and consultative selling tactics.
  • Onboarded and trained 16 new telesales representatives, resulting in 65% improvement in customer response times within 18 months.
  • Executed high-volume cold calling, generating leads that contributed to a 29% increase in quarterly revenue.
  • Developed and deployed targeted cold calling campaigns that secured 10 new business clients in 6 months.
  • Implemented category to streamline sales pipeline management, reducing lead follow-up time by 38%.
  • Delivered comprehensive product training to new hires, ensuring an adoption rate of 62% within two years.

Affiliations

  • Salesforce User Group
  • Freemason
  • Association of National Advertisers (ANA)
  • National Retail Federation (NRF)
  • BPO Industry Start and Scale Group
  • Association of Information Technology Professionals
  • Sales and Marketing Executives International (SMEI)
  • Sales Management Association (SMA)
  • Independent Sales and Marketing Educators (ISME)
  • Direct Marketing Association (DMA)

Certifications

  • Salesforce
  • Certified Public Accountant (CPA)
  • Google Ads Search Certification
  • HubSpot Sales Software Certification
  • Communication Fundamentals: Communication Skills for Success
  • Sales Prospecting and Lead Generation Professional Certified
  • Certified Sales and Marketing Professional (CSMP)
  • Customer Success Management Certified Professional
  • Cold Calling Mastery Certification
  • Customer Relationship Management (CRM) Certification

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