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Skills

  • Care of fine art
  • Process improvement
  • Error reduction in room turnovers
  • Communications
  • Cleaning bathrooms
  • Time management
  • Budgets
  • Deep-cleaning techniques
  • Building maintenance
  • Effective communication with front desk team

Work Experiences

  • Collaborated with the laundry department to process and distribute fresh linens efficiently, helping reduce housekeeping time by 35%.
  • Conducted monthly deep cleaning of hallways and shared areas, enhancing the visual appeal of the hotel and increasing recommendations by 37%.
  • Achieved a 65% score in audits.
  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 5 hours.
  • Controlled costs while ordering supplies.
  • Examined 12 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Contributed to positive VIP guest experiences.
  • Quickly responded to patron requests for linens and category items, resulting in a 5% increase in customer satisfaction on company scorecards.
  • Achieved a 62% recovery rate.
  • Addressed issues within 15 minutes.

Summaries

  • Clear understanding of cross-functional collaboration and process improvement as well as risk assessment training.
  • Achieved a 71% success rate.
  • All cleaning materials should be used correctly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Meticulous Housekeeping Clerk with a vivacious demeanor and top-notch cross-functional collaboration and vendor management skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 18 pounds.
  • Achieved 69% success in passing health inspections.
  • Within Miscellaneous, senior Housekeeping Clerk and outstanding performer in risk assessment and data analysis.
  • Housekeeping Clerk with extensive housekeeping management experience in a 8-room, 4-star hotel.

Accomplishments

  • Coordinated daily room turnover for 3 rooms, maintaining hotel standards and improving guest feedback by 23%.
  • Developed a staff cleaning schedule to manage high-occupancy periods, leading to 78% faster room service delivery.
  • Designed an efficient room inspection process, which helped category achieve ITIL for cleanliness and safety in 2024.
  • Monitored lobby cleanliness and implemented rotational cleaning schedules, which led to 43% higher guest experience survey scores.
  • Executed an annual review of cleaning protocols leading to obtaining a Six Sigma, further supporting property’s marketing and sales efforts.
  • Enhanced team compliance with hygiene protocols, contributing to zero health violations during routine inspections in 2022.
  • Collaborated with team of 12 in the development of procedure.
  • Facilitated housekeeping training workshops on safety and equipment maintenance, resulting in a 27% reduction in equipment downtime.
  • Documented and resolved initiative which led to process.
  • Kept precise records of cleaning supply usage, which led to a 83% decrease in wasted materials.

Affiliations

  • Laundry and Linen Services Leadership Training programs
  • American Society of Safety Professionals
  • The National Environmental Balancing Bureau (NEBB)
  • Freemason
  • Association for Computing Machinery
  • Hospitality and Tourism Management Organizations
  • Building Service Contractors Association International (BSCAI)
  • Lions Club
  • Hospitality Cleaners Guild
  • The International Stripping and Waxing Technicians Association

Certifications

  • Project Management Professional (PMP)
  • Soft Skills for Housekeepers Completion Certification by initiative
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Customer Service & Guest Relations Certification by Vantage, 2019
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe Food Handler Certification by the National Restaurant Association
  • Salesforce
  • Certified Guest Room Attendant (CGRA) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Bloodborne Pathogens Certification by OSHA
  • CompTIA Security+

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