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Skills

  • Company guidelines
  • Recruiting and Hiring
  • Revenue forecasting
  • Financial Management
  • Data-driven decision making
  • P&L Management
  • Relationship building and retention
  • Customer and employee rapport
  • Budgeting
  • Business Administration

Work Experiences

  • Went to trade shows and client meetings to promote the company's brand and build relationships with potential customers and partners.
  • Achieved a Net Promoter Score improvement of 22%.
  • Boosted sales team morale.
  • Achieved alignment between sales, marketing, and finance.
  • Avoided potential penalties and legal disputes.
  • Cut costs by overhauling and streamlining contract bidding and procurement processes to ensure that materials and services were purchased at the best possible price.
  • Achieved a 59% boost in retention rate for enterprise-level clients.
  • Aligned sales strategies post-merger.
  • Achieved results within the first several months.
  • Achieved 19% year-over-year growth in sales.

Summaries

  • Strategic problem solver, change manager, and visionary executive with a track record of putting plans in place to meet current and future requirements.
  • Customer relationship building and solidification skills, as well as client loyalty and retention, have all been demonstrated.
  • Customer Service Representative with 8 years of retail experience in fast-paced, team-oriented environments.
  • Worker with a strong understanding of procedure organization and metric product issues.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • QuickBooks expert with 16 years of experience in related roles.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 3 years.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Forward-thinking Senior Executive with a track record of success in Miscellaneous over the course of a 16-year career.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.

Accomplishments

  • Negotiated a $13 contract with a top-tier Microsoft Excel supplier, increasing profit margins by 52% over 18 months.
  • Led negotiations for a 18 sales partnership that expanded our footprint into standard.
  • Secured long-term contracts post-merger, increasing post-acquisition revenue by 55%.
  • Realigned underperforming sales teams, resulting in a 49% increase in quota attainment within several months.
  • Led efforts to harmonize customer satisfaction scores across 12 countries, raising the average by 83% percentage points.
  • Created sales enablement resources that significantly reduced onboarding time for new reps by 5 weeks.
  • Initiated cross-functional collaboration with product and marketing teams, driving market expansion in the the Pacific Northwest and increasing revenue by 57%.
  • Expanded presence in program, capturing 78% of the market and generating $5 in new business.
  • Initiated a multi-channel sales approach that led to 58% higher client engagement rates in 2018.
  • Reduced sales cycle lengths by 26% via the introduction of a digital sales transformation project.

Affiliations

  • Chief Revenue Officer (CRO) Network
  • Business Marketing Association (BMA)
  • American Society of Safety Professionals
  • Chief Executive Officer (CEO) Leadership Institute
  • Sales Management Association (SMA)
  • American Medical Informatics Association
  • Rotary International
  • Professional Pricing Society (PPS)
  • Harvard Business Review Advisory Council
  • International Women’s Leadership Association (IWLA)

Certifications

  • Certified Public Accountant
  • Google Professional Sales Skills Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Sales Mastery Program Certificate Summit Group
  • Customer Relationship Management (CRM) Certification system
  • Certified Senior Sales Executive (CSSE)
  • Apple Certified Associate (ACA)
  • Marketing and Sales Operations Leadership Certification
  • Certified Revenue Management Executive (CRME)

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