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Skills

  • Go-to-market strategy development
  • C-suite communication
  • Client Relationship Management (CRM) Systems
  • Financial administration
  • Program oversight
  • Communications
  • Operational improvement
  • Team building
  • Relationship building and retention
  • Competitive market analysis

Work Experiences

  • Aligned plans with corporate objectives.
  • Provided superior customer service in order to keep current customers and attract new ones.
  • Achieved a 24% improvement in resource utilization.
  • Dealt with customer inquiries and high-volume calls to resolve billing and ordering issues, resolving 4% of issues on my own.
  • Was in charge of both short-term and long-term promotional planning processes.
  • Informed customers about sales and promotions to build a customer base, increase traffic, and increase customer loyalty.
  • Led a 9-person operational team in the development, rollout, and management of new product lines, including highly successful process platforms and billing systems that increased revenue by $10 in a single year.
  • Achieved a 53% market share in the Southwest.
  • Achieved results over a 18 months period.
  • Achieved 19% year-over-year growth in sales.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Very knowledgeable about Microsoft Excel, as well as standard competitors and offerings.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Dedicated to exceeding expectations and leading the team to success.
  • Customer Service Representative with 8 years of retail experience in fast-paced, team-oriented environments.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Customer service specialist with over 9 years of experience resolving account and service issues for Miscellaneous clients.
  • Committed to providing world-class customer service while remaining professional.
  • Professional with a positive, friendly demeanor who is knowledgeable and helpful.
  • Personable Customer Service Salesperson with 14 years of experience in Miscellaneous in both telephone and face-to-face customer service.

Accomplishments

  • Mentored and developed a sales leadership program for 14 team members, achieving 43% employee retention rates.
  • Partnered with marketing to design outreach campaigns that contributed to a 76% increase in lead conversion.
  • Improved customer retention by 67% through the implementation of a customer feedback loop initiative.
  • Implemented a sales playbook that led to a 40% improvement in average deal size across the Pacific Northwest.
  • Resolved product issue through consumer testing.
  • Established a strategic partnership with Harbor & Co., adding $10 in annual recurring revenue.
  • Mentored new sales managers as part of a formal leadership coaching initiative, contributing to a 56% improvement in manager effectiveness.
  • Initiated a multi-channel sales approach that led to 58% higher client engagement rates in 2018.
  • Drove a 56% growth in strategic accounts by developing personalized sales approaches using CRM insights.
  • Orchestrated a national sales summit, attended by 17 participants, fostering cross-territory collaboration and innovation.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Chief Executive Officer (CEO) Leadership Institute
  • PMI Project Management Professional (PMP) Certification
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Business Marketing Association (BMA)
  • World Association of Executive Sales Professionals (WAESP)
  • Professional Pricing Society (PPS)
  • American Society of Safety Professionals
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Salesforce
  • Certified Inside Sales Manager (CISM)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Channel Account Manager (CCAM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Strategic Account Management Association (SAMA) Certification
  • Certified Chief Executive Officer (CCEO) Program
  • Customer Relationship Management (CRM) Certification system
  • Leadership and Managing People Online Certificate Meridian

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