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Skills

  • Conflict resolution
  • Strategic selling
  • Individualized support planning
  • Proactive problem-solving on customer care
  • Event planning for special needs communities
  • Autism-friendly service techniques
  • Behavioral Observation
  • Knowledge of intellectual and developmental disabilities (IDD)
  • Data-driven decision making
  • Checkout process optimization

Work Experiences

  • Adjusted in-store layouts for improved accessibility.
  • Assisted customers with sensory sensitivities.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Boosted overall sales by $10.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Boosted engagement and sales in quieter hours by 16%.
  • Returned change and currency and processed debit and credit card payments with a 6% accuracy rate.
  • Increased market share and earned #13 ranking by leapfrogging competitors.
  • Achieved a 62% increase in training completion rates.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

Summaries

  • Willing to put client relations knowledge to work for a well-established company in the Education and Training sector.
  • SAP is something I'm familiar with.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved a 56% reduction in stock errors.
  • Professional with budget management and project management abilities who is dependable and attentive.
  • Retail Special Needs Assistant is a multi-talented Retail Special Needs Assistant who is consistently rewarded for planning and operational improvements.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Retail Special Needs Assistant with 12 years of experience supervising employees in category environments.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Strengths in team leadership and budget management backed up by Education and Training training.

Accomplishments

  • Guided team through the accessible store certification process, which was achieved 12 weeks ahead of schedule and increased foot traffic by 54%.
  • Optimized in-store mobility aids, such as navigation boards and guides for customers with autism, increasing label comprehension and product accessibility, raising sales by 37%.
  • Worked in collaboration with HR to develop support and coaching for neurodiverse employees, reducing onboarding time by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Devised a special checkout system for individuals with cognitive disabilities, improving satisfaction ratings by 35% for this customer segment.
  • Utilized specialized knowledge of autism spectrum disorder and sensory issues to boost special needs product sales by $13 across 4 quarters.
  • Helped reduce customer friction by developing a strategy for sensory-friendly store promotion, resulting in a 79% increase in sales during quieter hours.
  • Implemented noise-cancelling headsets for employees during sensory overload moments with customers, receiving 15% fewer noise-related complaints in 6 months.
  • Resolved product issue through consumer testing.
  • Gained knowledge of intellectual and developmental disabilities (IDD) to better empathize with and serve special needs customers, resulting in a 69% increase in customer loyalty.

Affiliations

  • National Autistic Society (NAS)
  • International Council of Nurses
  • Behavior Analyst Certification Board (BACB)
  • Retailers Assisting Community Employees (RACE)
  • National Association of Disability Representatives (NADR)
  • Lions Club
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Society for Consumer Psychology (SCP)
  • Association for Computing Machinery

Certifications

  • Assistive Technology Professional (ATP) Certification
  • Certified Volunteer Manager (CVM) by category
  • Special Needs Assistant Training by system
  • Retail Ambassador for Disability Inclusion by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Diversity Professional (CDP)
  • Certified Special Needs Caregiver by Care.com

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