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Skills

  • Regulatory compliance
  • Budgets
  • Strategic selling
  • Communications
  • Merchandising operations
  • Distribution center management
  • Supervision
  • Data-driven decision making
  • Proactive problem-solving on customer care
  • Disability inclusion in customer service

Work Experiences

  • Conducted research to find appropriate answers to customer questions.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Created a task schedule for Retail Special Needs Assistants based on their individual strengths and knowledge of quality assurance.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Achieved results within 9 months.
  • Achieved a 62% increase in training completion rates.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Achieved Excellence Award in accessibility services.
  • Devised and coordinated system and metric strategic plans, resulting in a $2 increase in sales revenue within three years.
  • Awarded in 2021.

Summaries

  • Accomplished in training and leading teams in inclusive practices, driving employee engagement and reducing turnover by 73% over two years.
  • Advocated for special needs customers.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Strengths in team leadership and budget management backed up by Education and Training training.
  • Achieved 26% better survey results.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Advocated for accessibility and inclusion.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • Achieved 63% growth in quieter-hour sales.

Accomplishments

  • Decreased complaints related to sensory overload by introducing noise-reducing measures at key sections of the store, lowering reported issues by 17 over a 6 months period.
  • Organized sensory-friendly shopping events for customers with disabilities, increasing overall store traffic during those events by 38%.
  • Led a team in redesigning product sections to meet the needs of individuals with developmental disabilities, increasing overall sales in those areas by 59%.
  • Implemented noise-cancelling headsets for employees during sensory overload moments with customers, receiving 15% fewer noise-related complaints in 6 months.
  • Collaborated with local disability organizations to introduce new adaptive technologies in-store, resulting in a partnership that grew foot traffic from special needs customers by 63%.
  • Created and facilitated low-sensory shopping hours designed for individuals with sensory sensitivities, resulting in a 18% increase in foot traffic during designated hours.
  • Documented and resolved method which led to category.
  • Helped reduce customer friction by developing a strategy for sensory-friendly store promotion, resulting in a 79% increase in sales during quieter hours.
  • Gained knowledge of intellectual and developmental disabilities (IDD) to better empathize with and serve special needs customers, resulting in a 69% increase in customer loyalty.
  • Provided dedicated assistance to clients with disabilities, ensuring a customized shopping experience that led to personal sales increasing by $14 in the past year.

Affiliations

  • Community Living Ontario (CLO)
  • Society for Consumer Psychology (SCP)
  • Society of Human Resource Management
  • Inclusive Employers Association
  • International Association of Accessibility Professionals (IAAP)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Women's Retail Network (WRN)
  • Council for Exceptional Children (CEC)
  • American Network of Community Options and Resources (ANCOR)
  • Behavior Analyst Certification Board (BACB)

Certifications

  • Certified Sensory Integration Practitioner (CSIP)
  • Registered Behavior Technician (RBT) Certification
  • CompTIA Network+
  • Certified Public Accountant
  • Certified Visual Merchandiser for Accessibility by initiative
  • Customer Engagement & Sales Strategies for Special Needs Clients by method
  • Equality and Inclusion in Retail Certificate by program
  • Retail Leadership Certification by framework
  • CompTIA A+ Technician
  • Certified Volunteer Manager (CVM) by category

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