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Skills

  • Project organization
  • Problem resolution
  • Organization
  • Customer retention strategies
  • Labor cost reduction techniques
  • Meeting and exceeding sales targets
  • Adapting to evolving market trends
  • Conflict resolution and mediation
  • Team building
  • Impulse buying behavior analysis

Work Experiences

  • Adjusted inventory mix.
  • Responded to customer inquiries and delivered appropriate information after thoroughly researching issues.
  • Ensured inventory accuracy by counting stock on hand accurately and reconciling discrepancies.
  • Achieved an Innovation Award for workplace safety in 2022.
  • Reviewed inventory and sales records, kept track of trends, and reported on activities to senior management for use in making key decisions.
  • Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
  • Increased YOY sales by 17% and increased margins by effectively introducing new products within 16 months.
  • Mentored newly hired Frozen Department Managers in upselling techniques, workflow optimization, and client relations to improve sales expertise.
  • Employees were assigned tasks based on their individual strengths and experience in performance reporting.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and quality assurance talents.

Summaries

  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Method and system have a proven track record.
  • Frozen Department Manager and team leader with 16 years of experience in procedure settings.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, budget management, and quality assurance strengths.
  • Working closely with employees, suppliers, and customers has proven to be effective in resolving complex issues.
  • Team leader with a strong category background and a motivating and encouraging personality.
  • Ability to recognize framework issues and integrate method solutions to achieve initiative.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Ready to put my risk assessment experience to good use in a retail position with an exciting company.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Designed and executed marketing efforts that increased the foot traffic in the frozen food section by 40% in a two years period.
  • Mentored a team of 15 employees, achieving a 40% reduction in onboarding time and improving team performance.
  • Revamped product displays in the frozen section, increasing customer engagement and driving a 31% uplift in impulse buys.
  • Implemented new health and temperature checks that resulted in zero health inspection violations for 2023.
  • Trained a team of 6 associates on proper frozen food handling and storage, raising overall compliance with safety standards by 53%.
  • Reduced the frozen department’s total labor cost by 34% through staff training and improved scheduling practices.
  • Analyzed sales data and made adjustments to inventory levels, resulting in a 74% reduction in unnecessary overstock of low-demand products.
  • Executed store resets and freezer organization initiatives, improving product navigation for customers and increasing category sales by 58%.
  • Achieved department-wide compliance with health and safety audits, decreasing reported violations by 24% across 2015 and Phoenix.
  • Reduced customer complaints related to product shortages by 43% by improving the accuracy of sales forecasts and ensuring steady inventory supply.

Affiliations

  • Team Member, system of Frozen & Refrigerated Foods Council
  • Volunteer, Statewide Initiative for Food Safety Education
  • Member, Council on Leadership in Supermarkets and Grocery Stores
  • Member, Association of Retail Food Safety Experts
  • Member, Institute of Food Technologists (IFT) Grocery Interest Group
  • Mentor, In-store Manager Leadership Programs
  • Team Leader, Storewide Loss Prevention and Stock Audit Program
  • Participant, Grocery Manufacturers Association (GMA) Professional Programs
  • Active Participant, Grocery Retail Collaborative Denver
  • Partner, framework Annual Frozen Foods Sales Conference

Certifications

  • Dairy & Frozen Product Specialist Certification
  • Certified Store Manager by National Retail Federation (NRF)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • Certified Frozen Food Handler by Beacon Labs
  • Refrigeration System Operations Certification by Summit Group
  • Lean Six Sigma Green Belt Certification by Summit Group
  • CompTIA A+ Technician
  • Certified in Food Defense Awareness by U.S. FDA
  • Certified Compliance & Ethics Professional (CCEP) by framework

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