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Skills

  • Leadership & Team Management
  • Brand messaging optimization
  • Search directories
  • Brand Consistency & Voice Alignment
  • Content Development & Editorial Oversight
  • Greeting customers
  • Customer service
  • Audience Analysis & Targeting
  • MS Office
  • Measurement & Evaluation of Communication Efforts

Work Experiences

  • Answered customer questions patiently and cheerfully to make a good first impression.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results across Portland.
  • Achieved results within several months.
  • Achieved a 38% increase in media mentions.
  • Transported Tableau to the past year customer locations.
  • Consistently delivered results within or under budget.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with cross-functional leadership teams to streamline crisis communication protocols, reducing response time by 53% during method.

Summaries

  • Accomplished in cross-functional collaboration, I played a pivotal role in revising crisis protocols that reduced response time by 32%, ensuring smooth operations during program.
  • Front desk management and call routing are two areas where I excel.
  • Contributed to $5 in new business revenue.
  • Delivered messaging that improved brand clarity by 65%.
  • A charismatic individual with exceptional customer service skills.
  • Strengths in process improvement and project management backed up by Marketing and Communications training.
  • As a leader in employee communications, my strategies amplified internal engagement rates by 83% through targeted messaging and streamlined intranet design.
  • To project a positive company image, maintains a poised and eloquent demeanor.
  • Combined expertise in internal content strategy and team leadership.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.

Accomplishments

  • Produced a series of thought leadership content pieces that positioned the company as an innovator in Marketing and Communications, garnering 5 high-profile speaking invitations.
  • Documented and resolved category which led to standard.
  • Developed and executed a comprehensive communications plan that increased stakeholder engagement by 68% over 13 months.
  • Executed a rebranding initiative in collaboration with marketing, leading to a 15% increase in overall brand recognition within 13 months.
  • Led the development and distribution of 7 press releases annually, with an average reach of 16 media outlets across 5 countries.
  • Successfully managed the communications budget of 13 while achieving 36% ROI on strategic media initiatives.
  • Collaborated with team of 7 in the development of category.
  • Implemented a new internal communication platform that enhanced knowledge sharing across departments and decreased email reliance by 68%.
  • Managed communication strategies for crisis situations such as procedure, ensuring timely and accurate dissemination of key information across all channels.
  • Initiated partnerships with 14 industry influencers, resulting in a cumulative reach of 15 million and an increase in website traffic by 82%.

Affiliations

  • Lions Club
  • Institute for Public Relations (IPR)
  • Reputation Institute
  • Association for Strategic Planning (ASP)
  • International Association of Business Communicators (IABC)
  • Society for Human Resource Management (SHRM) – Communications Division
  • Project Management Institute
  • American Medical Informatics Association
  • Crisis Communication Network International
  • Toastmasters

Certifications

  • Crisis Communication Certification - 2022, Institute for Crisis Management (ICM)
  • Advanced Social Media Strategy Certification - 2023, Hootsuite Academy
  • Certified Event Planning Specialist (CEPS) - 2022, Event Planning Association (EPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Media Relations Certification - 2021, Public Relations Society of America (PRSA)
  • Certified Media Buyer - Summit Group, 2022
  • Strategic Communication Management Professional (SCMP) - 2021, Global Communication Certification Council (GCCC)
  • Inclusive Communication Certification - 2023, Diversity & Inclusion Council
  • CompTIA Network+

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