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Skills

  • Press release writing
  • Change Management Communications
  • Corporate Social Responsibility Communications
  • Professional communication
  • Process improvement
  • Brand messaging optimization
  • Brand Consistency & Voice Alignment
  • Team building
  • Regulatory compliance
  • Communications

Work Experiences

  • Achieved results within several months.
  • Accomplished this in 6 months.
  • Put callers in touch with the appropriate professional, department, or company.
  • Aligned with regulatory requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Took incoming calls and used the PA system to page individuals and departments.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Advised C-suite executives on media strategy.
  • Looked for industry trends on social media and through online sources.

Summaries

  • A charismatic individual with exceptional customer service skills.
  • Adept in stakeholder communications, I revitalized engagement strategies leading to a 46% increase in interaction on key corporate channels, enhancing brand visibility.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • As a leader in employee communications, my strategies amplified internal engagement rates by 83% through targeted messaging and streamlined intranet design.
  • Achieved a 32% increase in engagement across locations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 83% rise in newsletter interaction rates.
  • Designed a multi-year communications strategy that positioned Vantage as a thought leader, contributing to increased media presence and winning the Excellence Award in 2022.
  • Helpful telephone operator who can provide inquiring customers with accurate and detailed information.
  • Consistently improved campaign performance by integrating data analytics into content strategy, leading to a 31% improvement in open rates and conversion metrics.

Accomplishments

  • Coordinated cross-functional teams to implement a digital content strategy that improved organic search rankings by 16% within 4 months.
  • Executed a rebranding initiative in collaboration with marketing, leading to a 15% increase in overall brand recognition within 13 months.
  • Created crisis communication plans for a range of potential events, significantly improving organizational readiness and reducing issue escalation by 23%.
  • Collaborated with global marketing teams to craft messaging that contributed to a 71% uplift in brand sentiment over 17 years.
  • Authored internal communication guidelines that standardized messaging across departments, improving interdepartmental collaboration by 46%.
  • Supported executive team on speeches and presentations, resulting in 18 keynote addresses that gained recognition at process.
  • Led government relations communications for metric, ensuring regulatory compliance and building positive relationships with key officials.
  • Resolved product issue through consumer testing.
  • Developed and executed a comprehensive communications plan that increased stakeholder engagement by 68% over 13 months.
  • Led the development of a brand ambassador program that resulted in 10 collaborative online posts viewed by 5 million people.

Affiliations

  • Media Relations Association
  • Lions Club
  • National Communication Association (NCA)
  • Association for Computing Machinery
  • Corporate Communications International (CCI) at Baruch College, City University of New York
  • Association for Corporate Growth (ACG)
  • Society of Women Engineers
  • International Academy of Business Disciplines (IABD)
  • Association for Education in Journalism & Mass Communication (AEJMC)
  • Corporate Communications Council of North America (CCNA)

Certifications

  • Certified Event Planning Specialist (CEPS) - 2022, Event Planning Association (EPA)
  • Certified Business Analysis Professional (CBAP)
  • Inclusive Communication Certification - 2023, Diversity & Inclusion Council
  • Certified Communicator in Public Health (CCPH) - Vantage, 2017
  • Project Management Professional (PMP) - 2015, Project Management Institute (PMI)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Internal Communications Professional (CICP) - 2020, Institute of Internal Communication (IoIC)
  • Strategic Communication Management Professional (SCMP) - 2021, Global Communication Certification Council (GCCC)
  • Certified Stakeholder Engagement Practitioner (CSEP) - 2018, Stakeholder Engagement Institute

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