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Skills

  • Check payment processing
  • Buffet setup and takedown
  • Team Leadership
  • Bill computation
  • Framework Cuisine knowledge
  • Table setting
  • Inventory management
  • Employee training
  • Item promotion
  • Cake decorating skills

Work Experiences

  • Carefully transferred orders from the kitchen and bar areas to tables and cleared plates as patrons finished their food and beverage items.
  • Gave customers samples of new ice cream flavors and introduced new menu items, sundae toppings, and cone varieties to upsell more expensive selections.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 10 tables per shift.
  • Served an average of 15 patrons per day with consistent recommendations for exceptional service at initiative restaurant.
  • Checked the restrooms for cleanliness and supply availability 16 times per shift.
  • Kept track of food distribution, double-checked special diet guidelines, and quickly delivered meals to recipients.
  • Kept table settings in order by promptly removing courses, replacing utensils, and refilling beverages.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Gathered feedback from guests in order to improve processes, which resulted in initiative.
  • Made sure the tables were clean and presentable with tableware, sparkling glassware, silverware, and linens.

Summaries

  • Food and wine pairing is something she excels at.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Breakfast Server with over 4 years of experience in customer service environments.
  • Breakfast Server is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Looking for a position as a Grocery Store Manager with a dynamic, customer-focused team.
  • Breakfast Server is a friendly, helpful Breakfast Server who is punctual and willing to work a flexible schedule.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Breakfast Server is a gregarious Breakfast Server who thrives in fast-paced environments with high sales, service, and quality goals.
  • Breakfast Server with a passion for serving delicious breakfast options and providing excellent customer service to hotel guests.
  • Bar Manager with a strong desire to increase revenue and productivity.

Accomplishments

  • Researched
  • Monitored
  • Marketing: Implemented marketing strategies which resulted in method growth of customer base.
  • Represented
  • Elected to oversee expansion of store into Columbus.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Assisted in transitioning from manual order systems to digital tablets, improving the speed and accuracy of breakfast orders by 62% over three years.
  • Streamlined
  • Helped store maintain a 12% customer satisfaction rate on secret shopper surveys.
  • Ensured

Affiliations

  • Certified Guest Service Professional (CGSP) – 2020 Certification from American Hotel & Lodging Educational Institute
  • Small Business Hospitality Organization – Collaborating Partner
  • American Hotel & Lodging Association – Associate Member (2021-Present)
  • Community Chapter Leadership for Hospitality Workers – Breakfast Server Chairperson since 2019
  • Customer Experience Institute – Member in Good Standing since 2024
  • Point-of-Sale (POS) System Certification by Vantage – 2021
  • League of Restaurant Service Professionals – Board Member for 2019 Term
  • Waitstaff Performance Forum (WPF) – Participated in Best Practices Seminars
  • Foodservice Leadership Council – Affiliate since 2018
  • Breakfast and Brunch Professionals Organization (B&BPO) – Founding Member 2022

Certifications

  • Google Certified Professional Cloud Architect
  • Guest Communication and Complaint Resolution Certification
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)
  • Salesforce
  • Occupational Health & Safety Level III Certification
  • Apple Certified Associate (ACA)
  • California Food Handler Card – Portland
  • American Academy of Financial Management (AAFM)

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