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Skills

  • Materials preparation
  • Team Leadership
  • Effective customer upselling
  • Hors d'oeuvres service
  • Dinner service planning
  • Extremely organized
  • Menu memorization
  • Buffet setup and takedown
  • Public speaking
  • Dining customer service

Work Experiences

  • Gave patrons menus and specials as soon as they were seated, then followed up to answer questions before taking orders.
  • Checked the restrooms for cleanliness and supply availability 14 times per shift.
  • Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
  • All dirty glassware and utensils were transported from the dining room to the dishwashing area for proper cleaning.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Informed guests about daily specials as well as menu items like appetizers, entrees, and desserts.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Quickly addressed any concerns or complaints, and I escalated more complex issues to management for resolution to improve service.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Beverage Cart Attendant is a hardworking Beverage Cart Attendant who is capable of meeting the needs of a wide range of customers while remaining calm and professional.
  • Method, system, and program are all available.
  • Exceptional at taking phone calls and making reservations.
  • Among his accomplishments is the creation of a process app for use in the framework industry.
  • Memorizes menus, prepares drinks, and promotes customer loyalty.
  • Beverage Cart Attendant who is self-motivated and dependable and can achieve high performance with little supervision.
  • Maintaining a positive attitude, quickly attending to guests, and automated increased customer satisfaction 14%.
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • Reliable, customer-focused team player with 13 years of restaurant experience and a strong desire to succeed in all areas.

Accomplishments

  • Implemented a feedback system that helped track customer satisfaction and resulted in a 29% improvement in positive reviews.
  • Resolved stock discrepancies and minimized waste by refining the restocking process, improving operational efficiency by 78%.
  • Promoted new beverages, resulting in a 41% increase in sales of featured items within the first 15 weeks of launch.
  • Successfully increased per-shift beverage sales by 66% through personalized service and upselling techniques.
  • Adapted to rapidly changing customer preferences by updating beverage menu, which boosted customer retention rates by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Developed a procedure for end-of-shift cart cleaning and restocking that reduced cart preparation time by 58%.
  • Trained 9 new attendants on best practices in customer service, safety protocols, and cart maintenance.
  • Tested and recommended new beverage products, directly translating to a 83% increase in sales of premium items.

Affiliations

  • Certified Food and Beverage Specialist (CFBS) through method
  • Recipient of Customer Satisfaction Achievement Award, 2020
  • Food, Beverage, and Hospitality Management Certificate through program, 2016
  • Certified Golf Beverage Cart Attendant through program
  • National Restaurant Association (NRA), Participant in Beverage Service Training Program
  • Certified Responsible Vendor in Alcohol Service through standard, 2016
  • American Beverage Institute (ABI), Associate Member, 2018
  • First Aid and CPR Certified through category
  • National Golf Course Owners Association (NGCOA), Affiliate Member, 2016
  • Active Participation in Beverage Sales Strategy Committee at Cedar Works, 2019

Certifications

  • Project Management Professional (PMP)
  • Online Food & Beverage Management Course Certification - SAP - 2019
  • Customer Service Excellence Certification - Summit Group, 2018
  • Bartending School Certification - Boston - 2015
  • FOH (Front of House) Customer Service Excellence Certification - 2023
  • First Aid/CPR/AED Certified - Cedar Works
  • Alcohol Awareness Certification – Seattle - 2021
  • Certified Guest Service Professional (CGSP) - 2018
  • Certified Professional in Catering and Events (CPCE) 2021
  • CompTIA Security+

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