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Skills

  • Staff meeting facilitation
  • Extremely organized
  • Staff meetings
  • Risk management processes and analysis
  • Staff development plans
  • Staff development and team building
  • Staff mentoring
  • Cart returns
  • Staff education and training
  • Project management

Work Experiences

  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Used Jira to accurately enter data into a batch ticketing system.
  • Advised
  • Guided
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Identified
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Summaries

  • Collaborate with commercial lenders to achieve sales targets.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Determined sales and marketing professional with 18 years of experience in procedure industry.
  • System and process are examples of abilities.
  • Expert
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Increased sales 7% over two years.
  • Multitasked in a fast-paced environment, ensuring 3 tournament-ready carts were delivered on time, increasing event efficiency.
  • Ensured effective communication between departments in organizing cart distribution for tournaments of over 17 participants.
  • Revamped the cart check-out system, reducing guest wait times by 74% and minimizing errors in daily operations.
  • Communicated with guests regarding course layouts and cart usage policies, contributing to a smoother overall experience.
  • Greeted and assisted over 16 guests per shift, improving overall guest experience, resulting in a 83% increase in positive feedback.
  • Demonstrated proficiency in cart fleet management, overseeing the maintenance cycle of 8 carts, leading to reduced operational delays.
  • Spearheaded the rollout of contactless payment solutions for cart rental services, decreasing guest wait times by an average of 12 minutes.
  • Collaborated with Grounds Maintenance to ensure cart paths remained clear and navigable, improving overall guest satisfaction.
  • Performed routine checks on golf cart batteries and mechanical components, reducing downtime and ensuring consistent cart availability.

Affiliations

  • National Golf Buyers Association (NGBA) Member
  • Society of Human Resource Management
  • Golf Course Management Program - system 2017
  • Green Technology Advocates - Golf Fleet Division
  • American Medical Informatics Association
  • Jaycees
  • Toastmasters
  • Customer Support Representative Fellowship Program - 2023
  • Association for Supply Chain Management (APICS)
  • Customer Service Excellence Training Program 2022

Certifications

  • Conflict Resolution Skill Certification - Brightline
  • Customer Service and Interaction Certification - Summit Group
  • Certified Golf Club Staff Professional - Meridian
  • CompTIA A+ Technician
  • Certified Guest Service Professional (CGSP) - 2019
  • ServSafe
  • Golf Cart Preventative Maintenance Training - Summit Group
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • CompTIA Security+

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