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Skills

  • Account development
  • Customer loyalty programs
  • Sales goal achievement
  • Order processing
  • Customer feedback analysis
  • Client Retention Strategies
  • Retention strategies
  • High-net-worth client management
  • Territory growth
  • Client satisfaction survey design

Work Experiences

  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Achieved 39% in customer retention improvement.
  • Achieved investment in 2015.
  • Achieved results in process.
  • Implemented effective sales techniques and increased product sales to over $12 in one year.
  • Managed Jira inventory to improve sales pitches and closed more than 10 sales in several months.
  • Improved the client organization and goal alignment by automating the framework contact management system.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved improvement within two years.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and risk assessment and vendor management.
  • Costs were consistently reduced while profits were increased.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of initiative product specifications.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Multi-skilled Lead Executive method Representative with over 12 years of experience in the field.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Attentive stakeholder engagement professional dedicated to completing team leadership and client relations in a timely and efficient manner.
  • Experienced in providing excellent framework support and service.
  • Proactive Lead Executive Representative with 12 years of experience perceiving and addressing customers' needs to generate sales.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.

Accomplishments

  • Personally negotiated service agreements with 12 new partners, resulting in $3 of annual revenue growth for the company.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Crafted customer outreach campaigns that resulted in securing 14 new leads with a 75% conversion rate.
  • Spearheaded a customer feedback loop that influenced product development and resulted in a 36% reduction in customer complaints.
  • Documented and resolved method which led to procedure.
  • Analyzed market trends to adjust pricing models, leading to enhanced profit margins of 56% on key offerings.
  • Collaborated with marketing teams to refine lead qualification tools, resulting in a 29% increase in inbound conversions.
  • Collaborated with customer success and engineering teams to implement features that reduced customer churn by 48% points.
  • Partnered with stakeholders from sales, legal, and compliance to streamline contract negotiations, cutting the average timeline by 11 days.
  • Developed and implemented an end-to-end client onboarding process, reducing time-to-resolution by 52% and improving customer satisfaction by 72% points.

Affiliations

  • Professional Diversity Network (PDN)
  • Rotary International
  • International Institute of Business Analysis (IIBA)
  • International Association of Contract & Commercial Management (IACCM)
  • Institute of Customer Service (ICS)
  • American Medical Informatics Association
  • Lions Club
  • Executive Women’s Network
  • Strategic Account Management Association (SAMA)
  • Sales & Marketing Executives International (SMEI)

Certifications

  • Certified Revenue Cycle Representative (CRCR)
  • Certified Customer Experience Professional (CCXP)
  • Certified Key Account Manager (CKAM)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Client Relationship Management Certification by Summit Group
  • Certified Sales Leadership Professional (CSLP)
  • Certified Customer Success Manager (CCSM) - Level 3
  • Certified Marketing Professional (CMP) by Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician

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