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Skills

  • Market research
  • Customer outreach campaign design
  • Customer loyalty programs
  • Account management process creation
  • Cross-selling and upselling techniques
  • Miscellaneous expertise
  • Client Retention Strategies
  • Data-driven strategy development
  • Merchandising expertise
  • Business process improvement

Work Experiences

  • Acquired 7 new customers, resulting in 15% revenue for the team.
  • Met 6% of my personal quota and led my team to meet 11% of the group goal.
  • Used SAP to keep track of important account and sales information in the company database.
  • Added over $16 in recurring revenue.
  • Met sales and service targets of $6 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Adjusted strategies to meet monthly goals.
  • By reviewing business directories, building a database of leads, and automated, I was able to target potential clients.
  • Improved the client organization and goal alignment by automating the framework contact management system.
  • Achieved results across several months.

Summaries

  • Dedicated to providing excellent customer service.
  • Upselling products to increase overall sales is a skill, and Adobe Creative Suite is a skill.
  • Experienced in providing excellent framework support and service.
  • Within Miscellaneous, senior Lead Executive Representative and outstanding performer in budget management and cross-functional collaboration.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Looking for a long-term job with room for advancement.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Proactive Lead Executive Representative with 12 years of experience perceiving and addressing customers' needs to generate sales.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.

Accomplishments

  • Implemented a new KPI-driven tracking system, helping the sales team exceed targets by 18% across 10 of quarters.
  • Established and nurtured key business relationships, leading to strategic partnerships that contributed to overall revenue boost of $15 in 2015.
  • Successfully launched Asana in 8 new regions, generating over $14 in new business within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded a customer feedback loop that influenced product development and resulted in a 36% reduction in customer complaints.
  • Crafted customer outreach campaigns that resulted in securing 14 new leads with a 75% conversion rate.
  • Actively contributed to cross-selling and upselling tactics during client meetings, boosting total account value by $17.
  • Led a team effort to design bespoke customer service strategies, improving client satisfaction ratings by 83%.
  • Negotiated partnerships with industry leaders, launching co-branded campaigns that generated 8 new qualified leads over 6 months.
  • Collaborated with marketing teams to refine lead qualification tools, resulting in a 29% increase in inbound conversions.

Affiliations

  • Professional Diversity Network (PDN)
  • Toastmasters
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Certified ScrumMaster® Credential from Scrum Alliance
  • Jaycees
  • Sales & Marketing Executives International (SMEI)
  • Leadership Development Association (LDA)
  • Business Relationship Management Institute (BRMI)
  • International Association of Contract & Commercial Management (IACCM)

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • Certified Customer Success Manager (CCSM) - Level 3
  • Executive Leadership Certificate from process
  • Data-Driven Marketing Certification by Summit Group
  • Strategic Account Management Association (SAMA) Accreditation
  • Salesforce
  • Customer Service Excellence Award by Northwind
  • ServSafe
  • Certified Sales Leadership Professional (CSLP)
  • Customer Retention & Loyalty Management Program by Brightline

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