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Skills

  • Handling Patient Referrals
  • Supervision
  • Security systems
  • Communications
  • Front Desk Operations in Optometry
  • Team management
  • Operational improvement
  • Inventory management
  • Glasses repair
  • Insurance billing

Work Experiences

  • Assisted with patient triage during high-traffic days, expediting care and reducing the average wait time by 8 minutes per patient.
  • Saved money by developing functional solutions to framework problems.
  • Suggested specific lenses, coatings, and frames to meet the needs of each client.
  • Was in charge of all tasks delegated to me, including risk assessment and stakeholder engagement.
  • Management recognized me for providing outstanding customer service.
  • Assisted in the creation of initiative procedures.
  • Achieved results within the first 13 months.
  • Documented customer prescriptions, wrote detailed work orders, and collected payments to ensure smooth appointments.
  • Bent and shaped frames with my hands, heat, and tools to fit the customer's face.
  • Developed a reputation for punctuality and hard work.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Bringing 8 years of experience and workflow optimization expertise to the table.
  • Able to manage multiple administrative tasks.
  • A results-driven Certified Para Optometric Assistant with a proven ability to manage optical inventory using Asana, ensuring proper stock levels and avoiding supply shortages by 60%.
  • Proficient in promoting framework by leveraging quality assurance and vendor management knowledge.
  • Successful in collaborating with Certified Para Optometric Assistants to meet the needs of patients and provide the best possible eye care.
  • For best results, proficient in reviewing prescriptions, promoting corrective lenses, and writing out accurate work orders.
  • Certified Para Optometric Assistant with more than 16 years of related experience and a strong commitment to customer service.
  • Capable of assisting customers in selecting corrective devices that are tailored to their specific needs.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Monitored and controlled optical inventory, ensuring consistent stock levels that reduced the need for expedited orders by 80%.
  • Enhanced contact lens training programs for rookie opticians, reducing patient adaptations by 71% after first contact lens fit.
  • Provided detailed assistance to patients choosing lenses, increasing patient satisfaction ratings by 54% as reported in initiative.
  • Assisted optometrists with pre-testing procedures, including glaucoma screenings and retinal imaging, ensuring patients received comprehensive care.
  • Assisted over 6 patients in selecting the appropriate lens for their ocular needs, contributing to an increase in sales within the optical department.
  • Developed patient education materials regarding lens care and eye health, resulting in improved compliance and reduced follow-up appointments by 46%.
  • Earned PMP in 2017, showcasing dedication to continuous learning and specialized optometric patient care.
  • Increased efficiency in optical lab turnaround by managing prescription orders, reducing delivery timelines by 57%.
  • Optimized patient flow by redesigning appointment check-in processes, leading to a 48% reduction in overall wait times.
  • Created custom-fit frames for patients with unique eyewear needs, leading to a 69% increase in specialty frame sales.

Affiliations

  • Active involvement in regional Optometric Technician Study Groups to continuously refine technical knowledge.
  • Member, Opticians Association of America (OAA), focusing on professional development and patient education.
  • Certified Volunteer with the OneSight Foundation since 2023, providing free vision care to underserved communities.
  • Recipient of the Optometric Assistant of the Year Award from Brightline in 2021, recognized for contributions to patient care and office efficiency.
  • Joined the network of the Eye Care Business Advisors (ECBA) to enhance business operations and patient engagement strategies.
  • Completed leadership course through the Vision Leadership Institute in 2016.
  • Completed Optical Dispenser Certification from the National Academy of Opticianry in 2017.
  • Volunteer with Vision USA in Atlanta, assisting with community vision screening events.
  • Professional certification in VisionCare Software Management, issued by program in 2020.
  • Member, American Optometric Association (AOA) - Actively engaged in continuing education and contributions to advancing optometric care standards.

Certifications

  • Certified Vision Screener (CVS) by Meridian
  • Certified Billing and Coding Specialist (CBCS) by National Healthcareer Association (NHA)
  • Certified Optical Assistant (COA) by Meridian
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Optician by American Board of Opticianry (ABO)
  • CompTIA Security+
  • Certified Professional in Healthcare Quality (CPHQ) – by National Association for Healthcare Quality (NAHQ)
  • Certified Medical Administrative Assistant (CMAA) by program
  • Certified Paraoptometric Technician (CPOT) by American Optometric Association (AOA)

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