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Skills

  • Interagency Partnership Management
  • Supervision
  • Problem resolution
  • Multidisciplinary team collaboration
  • Data analysis
  • Conflict resolution and mediation
  • Client Self-Sufficiency Coaching
  • Client Intake Process Efficiency
  • Onsite facility tours
  • Client needs assessments

Work Experiences

  • Actively participated in family reunification efforts.
  • Advocated for clients in legal matters.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Achieved reduction over three years.
  • Coordinated team development activities and trainings with senior case managers.
  • Oversaw the delivery of system project by standard team, which resulted in category.
  • Achieved results over 15 months.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Coordinated trauma-informed case reviews.
  • Educated families and members of the community about domestic violence and its effects on children.

Summaries

  • Achieved 75% employment placement for clients.
  • Achieved a 61% success rate.
  • Accomplished case manager.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assisted 56% of clients.
  • Within Miscellaneous, senior Targeted Adult Case Manager and outstanding performer in cross-functional collaboration and budget management.
  • Client-oriented professional.
  • Achieved a 31% decrease in complaints.

Accomplishments

  • Collaborated with medical professionals and social service providers to coordinate holistic care plans for over 6 clients, improving mental health outcomes by 34%.
  • Resolved product issue through consumer testing.
  • Trained and mentored junior case managers, improving team competency and client satisfaction metrics by 31%.
  • Secured 4 of additional grant funding for expanded case management programs, allowing for low-income client support to increase by 51%.
  • Developed culturally-competent outreach strategies that increased minority group program participation by 84%, creating a more inclusive client base.
  • Leveraged Jira to optimize client care scheduling, resulting in 73% reduction in client no-show rates.
  • Executed community engagement strategies, recruiting over 10 volunteers for substance abuse mentoring programs, increasing outreach capacity.
  • Facilitated mental health workshops and support sessions, helping over 44% of participants develop personalized coping mechanisms.
  • Collaborated with homeless shelters, employment services, and healthcare providers to link clients to long-term support services, reducing return-to-care rates by 25%.
  • Assisted in the development of organizational policies aligned with state regulations, improving compliance by 43%.

Affiliations

  • American Marketing Association
  • Freemason
  • Association of Information Technology Professionals
  • Community Action Partnership (for advocacy in poverty reduction)
  • National Alliance on Mental Illness (NAMI)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • American Public Health Association (APHA)
  • Toastmasters
  • National Rehabilitation Association

Certifications

  • Positive Behavior Support (PBS) Certification
  • Certified Community Health Worker (CHW)
  • Professional Certificate in Advanced Care Coordination
  • Licensed Clinical Social Worker (LCSW)
  • ServSafe
  • Certified Substance Abuse Counselor (CSAC)
  • Disaster Behavioral Health Certification
  • Motivational Interviewing (MI) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Addictions Counselor (CAC)

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