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Skills

  • Customer service
  • Donor data privacy and security protocols
  • Supervision
  • Prospect research and donor outreach
  • Negotiation and Conflict Resolution
  • High-net-worth donor cultivation
  • Budget management and financial oversight
  • Change Management
  • Budgets
  • Data-driven decision making

Work Experiences

  • Was in charge of planning and executing fundraising events.
  • Created and implemented donor-focused marketing campaigns.
  • Acquired $14 from new legacy donors.
  • Authored and distributed donor impact statements that saw a 46% increase in engagement with quarterly communications.
  • Collaborated cross-functionally with communications, finance, and legal teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Contributed $4 to the annual fund.
  • Contributed toward HubSpot.
  • Converted 12 accounts into recurring major donors.
  • Compared to prior year.

Summaries

  • Achieved a 47% improvement in mid-level donor retention.
  • Achieved a 37% increase in volunteer participation.
  • Within Miscellaneous, senior Senior Donor Relations Officer and outstanding performer in cross-functional collaboration and budget management.
  • Accomplished Senior Donor Relations Officer with expertise in major gift solicitation and high-net-worth donor outreach, generating $10 in new contributions annually.
  • Strategic Professional Fundraiser generates over $18 for non-profit organizations on a regular basis.
  • Contributed to organizational success.
  • Boosted donor engagement by 71%.
  • Offering performance reporting and 3 years of experience in data analysis.
  • Senior Donor Relations Officer with 12 years of successful strategic planning and data analysis experience.
  • Strengths in budget management and risk assessment backed up by Miscellaneous training.

Accomplishments

  • Proactively developed new process improvements that increased team productivity by 52% and reduced donor response times.
  • Spearheaded the integration of donor data following the institutional merger in 2019, ensuring seamless transitions and preventing a loss in donor engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Reduced onboarding time by 73% weeks through the implementation of a streamlined donor intake process, in collaboration with the IT department.
  • Successfully planned and coordinated over 11 donor engagement events, resulting in a 34% increase in total contributions.
  • Collaborated on the design of high-impact donor appreciation and recognition programs, driving a 60% improvement in donor loyalty scores.
  • Managed the launch of a cross-departmental initiative to improve donor communication, achieving a 40% increase in recorded engagement metrics.
  • Reduced manual tracking errors by 67% through the implementation of automated CRM tools focused on donor relations.
  • Led the team responsible for the development and launch of an organization-wide donor recognition program, contributing to a 76% increase in annual giving.

Affiliations

  • International Association of Administrative Professionals
  • Lions Club
  • American Society of Safety Professionals
  • American Association of Grant Professionals
  • Freemason
  • Fundraising Institute of Boston
  • International Association of Fundraising Counsel (IAFC)
  • Association for Supply Chain Management (APICS)
  • National Association of Donor Relations Professionals
  • Association of Fundraising Professionals (AFP)

Certifications

  • Advanced Grant Proposal Writing from Cedar Works
  • Major Gifts Fundraising Certificate Program
  • Certified Professional in Fundraising (CPFR)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Strategic Planning and Execution Certification
  • Social Media for Nonprofits Certification
  • Nonprofit Leadership and Management Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Advanced Major Giving Certification

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