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Skills

  • Business operations
  • Problem resolution
  • Regulatory compliance
  • Conflict resolution
  • Team building
  • First Aid & CPR Certification
  • Fuel efficiency improvements
  • Accident-free driving record
  • Commercial driving
  • Process equipment

Work Experiences

  • Adhered closely to ADA regulations and provided specialized transport for passengers with varying mobility needs.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Achieved a 26% improvement in daily transit schedules.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accommodated up to 7 additional passengers per day.
  • Assisted in the development of a new training manual, which improved the onboarding efficiency of new operators by 68%.
  • Achieved a 21% reduction in late arrivals by implementing a detailed route analysis and optimization program.
  • Adhered strictly to traffic laws.
  • Analyzed and optimized recurring route deviations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved a 79% improvement in transit efficiency.
  • Compassionate and reliable Paratransit Operator.
  • Collaborative and safety-driven operator.
  • Committed to supporting passengers with special needs.
  • Achieved recognition for delivering safe, timely transportation, reducing trip completion times by 37% on high-traffic routes.
  • Applies defensive driving techniques.
  • Dedicated Paratransit Operator with high-level mechanical expertise and a track record of safe school bus transportation.
  • Strong knowledge of local routes and laws, as evidenced by 5 years in the industry.
  • Achieved 48% schedule adherence year-over-year.
  • Achieved recognition for safe transportation.

Accomplishments

  • Collaborated with team of 16 in the development of procedure.
  • Developed and implemented fuel-efficient routes, reducing annual fuel costs for the department by $17 and cutting emissions by 80%.
  • Successfully recalibrated time-sensitive paratransit routes in real-time, improving arrival punctuality by 72%.
  • Reduced overall route delays by 27% through real-time assessment and adjustment of traffic and road conditions in collaboration with dispatch.
  • Maintained an impeccable accident-free driving record and completed OSHA for defensive driving and advanced paratransit operations.
  • Ensured safety and comfort for over 10 passengers daily, maintaining an accident-free driving record for 2 consecutive years.
  • Documented and resolved framework which led to process.
  • Maintained a comprehensive log of service inefficiencies and proposed actionable improvements, which led to a 75% increase in overall service reliability.
  • Increased efficiency by reducing idle times at loading and unloading zones, cutting overall service duration by 5 minutes per ride.
  • Provided consistent updates to dispatch team on road closures and detours, facilitating immediate route adjustments and maintaining on-time passenger arrivals.

Affiliations

  • American Bus Association (ABA)
  • Commercial Vehicle Safety Alliance (CVSA)
  • Professional Paratransit Society
  • Wheelchair Securement Training Specialist affiliated with Cedar Works
  • Passenger Assistance Safety and Sensitivity (PASS) Program certified trainer
  • Certified Passenger Assistance and Safety Protocol Specialist
  • Vehicle Safety Inspection Expert Association
  • Freemason
  • American Society of Safety Professionals
  • International Association for Driver Education (IADE)

Certifications

  • Commercial Transport Accident Prevention Certification by initiative
  • Project Management Professional (PMP)
  • Commercial Driver's License (CDL) Class B with Passenger Endorsement
  • DOT Medical Examiner’s Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic Defensive Driving Instructor Certification by framework
  • Certification in Eco-Friendly Driving for Reduced Emissions by Meridian
  • Fleet Safety Certification by framework
  • First Aid/CPR Certified
  • Customer Service and Conflict Resolution Certification by process

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