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Skills

  • Kitchen equipment operation and maintenance
  • Employee retention strategies
  • Disaster Recovery Planning
  • Customer service excellence during shift transitions
  • Equipment maintenance
  • Supervision
  • Kitchen staff coordination
  • Audit management and compliance
  • Project organization
  • Process improvement

Work Experiences

  • Assisted in adjusting resources accordingly.
  • Achieved results in several months.
  • Achieved record-high team performance for Salesforce packaging.
  • Assessed employee performance with monthly reviews.
  • Implemented a program program and effectively managed employee errors, resulting in a 12% reduction in overall waste.
  • Contributed to a 8% increase in productivity.
  • Delivered accurate end-of-shift reports.
  • Achieved record-high team performance for Adobe Creative Suite packaging during overnight shifts with up to 13 units processed every hour.
  • Completed onboarding within several months.
  • Achieved 30% overhead cost reduction.

Summaries

  • Strengths in team leadership and client relations backed up by Miscellaneous training.
  • Committed to improving customer experiences while lowering costs overall.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at enhancing operational procedures, introducing effective overnight staff development programs that reduced customer-related incidents by 63%.
  • Achieved a 66% onboarding success rate.
  • Achieved a 83% productivity increase over several months.
  • Achieved 2% improvements in shift productivity.
  • Within Miscellaneous, senior Overnight Shift Manager and outstanding performer in budget management and strategic planning.
  • Multitasking, safety management, and decision-making skills are all strengths.

Accomplishments

  • Reduced overtime costs by 50%/month by optimizing scheduling and enhancing overnight shift productivity.
  • Trained and managed a team of 9 overnight staff members, resulting in 30% increase in overall shift efficiency.
  • Collaborated with team of 14 in the development of standard.
  • Introduced staff feedback system, resulting in a 23% communication improvement and team morale boost during overnight shifts.
  • Designed new reporting protocols for night shifts, resulting in a 33% reduction in overhead operating costs.
  • Authored new training manuals for overnight procedures, cutting onboarding time for new hires by one year.
  • Managed emergency situations effectively during overnight operations, minimizing disruptions to production schedules.
  • Successfully transitioned the night shift into new compliance standards, achieving a 33% audit approval rating in 2017.
  • Implemented continuous improvement plans that raised overnight team productivity by 85% in three years.
  • Partnered with HR to develop retraining programs for underperforming night shift employees, boosting skill proficiency by 39%.

Affiliations

  • National Fire Protection Association (NFPA)
  • National Association for Retail Marketing Services (NARMS)
  • Certified Supply Chain Professional (CSCP) Certification
  • American Marketing Association
  • International Council of Nurses
  • American Management Association (AMA)
  • Association for Computing Machinery
  • Project Management Institute
  • Association of Energy Engineers (AEE)
  • Retail Industry Leaders Association (RILA)

Certifications

  • Incident Command System Training (ICS) – FEMA
  • Shift Operations Manager Certification – International Association of Operations Professionals
  • Certified Business Analysis Professional (CBAP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality
  • Certified in Safety and Emergency Systems – OSHA
  • Lean Leadership Certification – Lean Enterprise Institute
  • Six Sigma Green Belt (SSGB) – initiative
  • Google Certified Professional Cloud Architect
  • Certified Stress Management Coach (CSMC) - Spencer Institute
  • Salesforce

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