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Skills

  • Team management
  • Data entry
  • Budgets
  • Interlibrary loan processes
  • Operational improvement
  • Regulatory compliance
  • Removing deprecated sources
  • Assisting faculty research
  • Catalog Classification Systems
  • Content standardization

Work Experiences

  • Collaborated with marketing to ensure product data reflected seasonal campaigns, resulting in an increase of 51% in click-through rates.
  • Collaborated with the procurement team to synchronize new product listings with supplier updates, reducing product launch delays by 12.
  • Researched, planned, and set up 10 informative library exhibits per one year.
  • Achieved zero downtime.
  • Answered a slew of reference calls, assisting patrons with specific information needs every day.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Championed quarterly audits of catalog data that reduced product listing errors by 62% and enhanced the customer experience.
  • Used databases such as Westlaw, LexisNexis, and Bloomberg to conduct electronic research.
  • Collaborated with the procurement team.
  • Collaborated with metric customers to determine their needs and deliver system service.

Summaries

  • Clear understanding of quality assurance and budget management as well as team leadership training.
  • Contributed to reduced product listing errors.
  • Over 11 years of experience managing public and educational library operations.
  • Contributed to a 84% increase in conversion rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Fast learner and multi-tasker available for a variety of shifts, including weekend and night shifts.
  • Maintaining books, maps, and other collections is second nature to her.
  • Adept in leading cross-functional teams.
  • Within Miscellaneous, senior Senior Catalog Specialist and outstanding performer in workflow optimization and client relations.
  • Collaborative leader with extensive experience.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Developed cross-functional collaboration frameworks which enhanced catalog-to-marketing workflows and led to 34% fewer product listing errors.
  • Collaborated with stakeholders in engineering to ensure correct integration of cataloging APIs, minimizing server issues during main sale events.
  • Partnered with marketing teams to enhance product descriptions, contributing to a 80% boost in organic traffic on key product pages.
  • Liaised between merchandising and content creation teams to ensure seamless product descriptions, decreasing customer confusion by 15%.
  • Reduced time spent on product list updates by 8 hours per week through automation-driven catalog data entry optimizations.
  • Automated manual catalog entry processes with Power BI, reducing workload and saving 5 in operational costs annually.
  • Transformed the product upload process by implementing a new review pipeline that reduced listing approval time by 16%.
  • Optimized supplier integration processes to ensure accurate and up-to-date product information across ServiceNow, reducing customer returns by 30%.
  • Reduced catalog data inconsistencies by 53% post-implementation of structured data validation rules in Jira.

Affiliations

  • Society of Human Resource Management
  • Project Management Institute
  • International Product & Inventory Data Consortium
  • International Society for Knowledge Organization (ISKO)
  • Inventory Data Stewardship Task Force
  • User Experience Professionals Association (UXPA)
  • Retail Industry Leaders Association (RILA)
  • Global E-Commerce Research Group
  • American Marketing Association
  • Online Sales and Product Data Association

Certifications

  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Certified Taxonomy Specialist by Taxonomy Boot Camp
  • Certified Agile Product Management and Planning Professional by Brightline
  • HubSpot Inbound Marketing Certification - Product Listings
  • Project Management Professional (PMP)
  • Certified Master Data Management Professional (MDMP) by Ironclad Systems
  • Supply Chain Analytics Professional Certification by APICS
  • Certified Public Accountant
  • Certified Information Professional (CIP) by AIIM

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