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Skills

  • Dispatch log record keeping
  • Logistics management
  • Driver scheduling
  • Accounting familiarity
  • Administrative support for scheduling
  • Customer service
  • Effective query resolution
  • Database management
  • Supervision
  • MS Office

Work Experiences

  • Achieved a 26% reduction in delays.
  • Communicated essential information to drivers and clients.
  • Coordinated schedules and dispatching services for a team of 2 drivers, reducing idle time by 75% within two years.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Collaborated with the maintenance department to ensure fleet vehicles were serviced promptly, reducing vehicle downtime by 50%.
  • Consolidated weekly reports for operational costs.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including stakeholder engagement and quality assurance.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Contributed to efficiency improvements of 42%.
  • Addressed scheduling conflicts and re-routed drivers in real time to handle high-priority tasks, ensuring critical deliveries were made within strict deadlines.

Summaries

  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Achieved faster task completion across 15 staff.
  • Using ITIL competencies and 11 years of excellence in initiative settings.
  • Adept at reducing vehicle downtime by 27%.
  • Adept at processing payroll for 12 employees.
  • Offering a 8 background as well as exceptional cross-functional collaboration and budget management abilities.
  • Asana and Workday are two of my strongest skills.
  • Meticulous Dispatcher Office Assistant capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Salesforce.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Tracked office inventory levels and established auto-reordering processes, cutting down shortfalls and saving 11 in operational costs annually.
  • Authored and implemented office communication protocols, reducing miscommunication issues and increasing operational efficiency by 30%.
  • Implemented a dynamic scheduling system that decreased fuel consumption by 29%, reducing operational costs by $17 annually.
  • Monitored real-time vehicle dispatch data, proactively identifying and resolving service disruptions, ensuring 30% on-time performance.
  • Documented and resolved procedure which led to process.
  • Reduced operational delays by 77% by adopting a digital fleet tracking system, leading to an annual savings of $4.
  • Streamlined payroll processing tasks using Jira, reducing time spent by 59% and improving payout accuracy.
  • Coordinated closely with HR to ensure payroll discrepancies were addressed swiftly, maintaining employee satisfaction at above 84%.
  • Reorganized dispatch log recording processes, minimizing data entry errors and improving compliance with regulatory requirements by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Dispatchers Association
  • Transportation Intermediaries Association (TIA)
  • National Private Truck Council (NPTC)
  • Certified Supply Chain Professional (CSCP), APICS
  • Institute of Transportation Engineers (ITE)
  • American Medical Informatics Association
  • Transportation Club of Phoenix
  • Jaycees
  • Certified Customs Specialist (CCS) Credential
  • Customer Service Institute of America (CSIA)

Certifications

  • Advanced Vehicle Inventory Management Certification - Jira, 2022
  • Certified Office & Administrative Assistant (COAA) - Ironclad Systems, 2017
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Certified Scheduling and Dispatching Professional - Cedar Works, 2019
  • Certified Logistics Technician (CLT) - Ironclad Systems 2023
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Road Transport Safety Professional - Meridian, 2017
  • SHRM Senior Certified Professional (SHRM-SCP)

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