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Skills

  • First Aid/CPR
  • Conflict resolution in real-time assignments
  • Spreadsheet management
  • Customer expectations management
  • Program equipment
  • Problem resolution
  • Emergency response dispatching
  • Accounting familiarity
  • Logistics management
  • Data-driven decision making

Work Experiences

  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Balanced workloads.
  • Achieved 15% faster query resolution.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Compiled and analyzed monthly KPIs for dispatch teams.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Communicated essential information to both drivers and clients, including delivery statuses, technical issues, and delays, improving overall satisfaction scores by 25% points.
  • Assisted in crisis management by coordinating emergency dispatch services during local initiative, ensuring timely and safe responses.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.

Summaries

  • For category business objectives, outgoing and efficient Dispatcher Office Assistant versed in process improvement.
  • Collaborative Dispatcher Office Assistant with a deep understanding of cross-functional teamwork, streamlining emergency dispatch processes and reducing query resolution times by 70%.
  • Achieved 51% increased customer satisfaction metrics.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Continuously improving efficiency, this Dispatcher Office Assistant led initiatives that reduced driver idle time by 85% and improved overall service response rates.
  • Achieved annual cost savings of $3.
  • Achieved faster resolution times.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Typing speed of 13 words per minute.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.

Accomplishments

  • Led efforts to onboard and train new drivers in dispatch system usage, reducing onboarding time by 81%.
  • Streamlined payroll processing tasks using Jira, reducing time spent by 59% and improving payout accuracy.
  • Coordinated a special event fleet of 16 vehicles, ensuring smooth operations and a 77% on-time arrival rate.
  • Managed payroll processing for over 6 employees using Microsoft Excel, maintaining 100% accuracy over 18 months.
  • Supported management in developing operational budgets, leading to more accurate financial forecasting and reducing budget overages by 73%.
  • Leveraged ServiceNow to automate inventory control processes, reducing office supply shortages by 69% in 6 months.
  • Led office transition to new dispatch software, resulting in refined work-flows and a reduction in manual data entry by 20%.
  • Optimized driver assignments for program, reducing idle time and increasing throughput by 67%, ensuring timely service during peak periods.
  • Enabled real-time tracking for dispatched jobs using QuickBooks, resulting in a 69% reduction in customer complaints related to delivery times.
  • Authored and implemented office communication protocols, reducing miscommunication issues and increasing operational efficiency by 30%.

Affiliations

  • Project Management Institute
  • Customer Service Institute of America (CSIA)
  • American Marketing Association
  • Transportation Intermediaries Association (TIA)
  • Certified Professional Logistician (CPL) Accreditation
  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Academy of Management (AOM), Operations Management Division
  • International Association of Administrative Professionals
  • Certified Customs Specialist (CCS) Credential

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Logistics Assistant (CLA) - program, 2018
  • Advanced Vehicle Inventory Management Certification - Jira, 2022
  • Certified Administrative Professional (CAP) - Cedar Works, 2019
  • First Aid/CPR Certified
  • Certified Customer Service Specialist (CCSS, Beacon Labs, 2018)
  • Apple Certified Associate (ACA)
  • Certificate in Fleet Tracking and Monitoring Software - QuickBooks, 2020
  • Certified Business Analysis Professional (CBAP)
  • Certified Road Transport Safety Professional - Meridian, 2017

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