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Skills

  • Cash Handling
  • Word processing
  • Guest problem-solving
  • Front desk administration
  • Budgets
  • File management
  • Accurate record-keeping
  • Conflict resolution
  • Developing partnerships with local vendors
  • Process equipment

Work Experiences

  • Achieved a 7% improvement in online customer ratings.
  • Achieved a 50% on-time success rate.
  • Closely monitored inventory for retail and lobby items.
  • Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
  • Coordinated guest check-ins for gatherings.
  • Awarded for exceptional handling of late-night service needs, including room charges, service escalations, and emergency requests.
  • Assumed responsibility for balancing the daily financial reports, maintaining a 36% accuracy rate over 2017.
  • Addressed escalated guest complaints with poise, leading to a 18% improvement in online customer ratings.
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours.
  • Coordinated guest check-ins for corporate events.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Customer-focused multitasker looking for a process position with an exciting company.
  • Achieved a 72% improvement in online guest reviews year-over-year.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable and energetic, with process improvement and quality assurance abilities.
  • Adept at using SAP reservation system to streamline booking processes, manage group reservations, and ensure seamless check-in/check-out procedures for all guests.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Hotel Desk Clerk is a multi-talented Hotel Desk Clerk who is consistently rewarded for planning and operational improvements.
  • Multitasking, communication, and interpersonal skills are all excellent.
  • Achieved a 76% improvement in overall guest satisfaction.

Accomplishments

  • Sent out emails for pre- and post-stay engagement, improving customer retention by 63% after soliciting and acting on feedback.
  • Resolved product issue through consumer testing.
  • Tracked and reported incidents through hotel management software, contributing to a 65% reduction in guest safety risks over two years.
  • Developed and executed a revenue monitoring system that increased billing accuracy for minibar use by 40%, thereby reducing lost revenue.
  • Ensured accurate entry of in-house promotions into point-of-sale system, capturing an additional 15% in uncollected revenues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined processes for online reservations, leading to an increase in direct bookings by 75%, decreasing dependency on third-party platforms.
  • Collaborated with team of 8 in the development of system.
  • Worked closely with security to ensure adherence to safety protocols during high-occupancy periods, lowering the risk of incidents by 62%.
  • Partnered with marketing to roll out new seasonal promotions, resulting in an increase of in-house dining sales by 16%.

Affiliations

  • Women in Hospitality Leadership (WHL)
  • International Association of Administrative Professionals
  • National Restaurant Association Educational Foundation (NRAEF)
  • Certified Revenue Management Executive (CRME), HSMAI
  • National Association of Social Workers
  • International Business Association for Coordinators (IBC)
  • International Association of Guest Service Professionals
  • Guest Service Professionals Network
  • Meeting Professionals International (MPI)
  • Society of Women Engineers

Certifications

  • Intermediate IT Skills for Hospitality Systems Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Hotel Industry Analytical Foundation Certification (STR)
  • Certified Hospitality Department Trainer (CHDT)
  • Hotel CRM Software Certification Microsoft Excel
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP)
  • Rooms Division Management Certification

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