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Skills

  • Advanced problem-solving abilities
  • Account servicing
  • Sales goal achievement
  • Advanced industry-specific presentations
  • Retention strategies
  • Advocating respiratory therapies
  • Process improvement
  • Customer service
  • Service agreements
  • Product promotions

Work Experiences

  • Achieved 15 in incremental revenue.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Aligned with respiratory-based advocacy groups.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved results within several months.
  • Achieved a 73% improvement in customer satisfaction scores.
  • Achieved a 64% increase in prescribing clinicians.
  • Achieved strategic wins with 8 previously untapped clients.
  • Achieved 68% territory sales growth in 2017.
  • Closed $16 in new business.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Within Miscellaneous, senior Respiratory Specialty Representative and outstanding performer in client relations and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved Innovation Award for outstanding contributions to revenue growth.
  • Achieved 46% growth within 6 months.
  • Achieved a 49% boost in physician buy-in.
  • Achieved a 31% increase in adoption of respiratory therapies.
  • Strengths in team leadership and performance reporting backed up by Miscellaneous training.

Accomplishments

  • Executed high-impact product trials by coordinating with key opinion leaders, influencing 84% of target pulmonologists to adopt QuickBooks.
  • Closed sales resulting in a 63% increase in revenue compared to the previous quarter by targeting key decision-makers in the respiratory marketplace.
  • Mentored 11 new hires, helping accelerate their productivity by 35% within three years, directly contributing to achieving team sales objectives.
  • Managed client relationships, leading to a 59% retention rate among pulmonary specialists over two years, contributing to sustained sales growth.
  • Enhanced customer satisfaction scores by 44% through dedicated follow-up and personalized consultations with respiratory specialists.
  • Developed and delivered educational presentations at 2 local healthcare provider seminars, increasing clinical knowledge about system therapeutic benefits.
  • Secured the formulary listing for metric in 17 hospitals located in the Northeast, boosting regional market share by 50%.
  • Partnered with local healthcare providers to launch early-detection programs, increasing referral rates for specialty respiratory care by 44%.
  • Successfully re-launched Salesforce following reformulation, leading to a 46% prescription growth across the assigned territory in several months.
  • Partnered with key respiratory specialists to highlight the clinical benefits of standard, leading to a 63% increase in prescriptions over 6 months.

Affiliations

  • National Asthma Education and Prevention Program (NAEPP)
  • National Board for Respiratory Care (NBRC)
  • Conference on Chronic Obstructive Pulmonary Disease (COPD) Attendee
  • International Society for Aerosols in Medicine (ISAM)
  • Association of Information Technology Professionals
  • Golden Triangle Respiratory Society Member
  • Forum of International Respiratory Societies (FIRS) membership
  • American Association for Respiratory Care (AARC)
  • Society of Human Resource Management
  • Advanced Workshop on Patient-Centered Care in Respiratory Therapy

Certifications

  • CompTIA Network+
  • Project Management Professional (PMP)
  • Advanced Cardiac Life Support (ACLS) Certification – American Heart Association (AHA)
  • Certified Pulmonary Function Technologist (CPFT) - category
  • Hospital Pharmacology Certification - initiative
  • Respiratory Care Leadership and Management Certificate - initiative
  • Respiratory Disease Management Certification - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Clinical Data Manager (CCDM) - Society for Clinical Data Management (SCDM)
  • Certified Medical Representative (CMR) - program

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