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Skills

Key performance indicator (KPI) tracking
Customer Satisfaction Enhancement
International supplier relations
Business Administration
Relationship development
Problem resolution
Business analysis
Customer service
Strategic planning
First Aid/CPR

Work Experiences

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Created a cutting-edge employee recognition program that increased productivity and morale.
Oversaw quality programs aimed at reducing late compliance activities.
Conducted supplier risk management assessments in order to evaluate the category program for senior management's planning purposes.
Achieved results in 2019.
Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
Achieved Outstanding Service Award in operational excellence for 2017.
Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
Develop strategic business partnerships and relationships.
Within Miscellaneous, senior Director of Quality Improvement and outstanding performer in budget management and project management.
Dedicated to learning, growing, and succeeding in Miscellaneous.
Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
Accelerated resolution times by 16%.
Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.

Accomplishments

Increased compliance audit success rates by 55%, improving company standing in regulatory assessments.
Built and deployed a streamlined reporting structure, enabling faster decision-making on critical quality management system (QMS) issues.
Optimized CAPA processes, improving resolution time for incidents by 67% and bolstering compliance with industry standards.
Initiated internal audits to ensure full compliance with regulatory standards, achieving OSHA with zero non-conformance issues.
Led the identification of process inefficiencies using Six Sigma DMAIC framework, resolving bottlenecks and gaining 71% improvement in turnaround times.
Conducted gap analysis on current processes, implementing corrective measures that achieved a 47% increase in overall customer satisfaction levels.
Developed and delivered quality improvement training to teams, resulting in a 16% increase in employee proficiency and job satisfaction.
Established robust KPI tracking system, improving real-time monitoring of process efficiency by 46%.
Monitored and improved response times to quality-related incidents, reducing customer-impacting issues by 71%.
Collaborated with senior leadership to define and implement strategic quality objectives, resulting in a 84% reduction in production delays.

Affiliations

Certified Association for Process Improvement (CAPI) - Risk Management Expert for Quality Systems
Lions Club
Society for Maintenance and Reliability Professionals (SMRP) - Speaker at Process Optimization Conferences
Association of Manufacturing Excellence (AME) - Excellence in Quality Program Committee
Health Care Compliance Association (HCCA) - Member, Focus on Regulatory Compliance in Quality
Freemason
International Institute of Business Analysis (IIBA) - Identified Quality Process Champion
Institute for Healthcare Improvement (IHI) - Engagement in Process Optimization Initiatives
National Quality Forum (NQF) - Leadership Participation
American Society for Quality (ASQ) - Certified Quality Engineer (CQE) Participation

Certifications

Certified Reliability Engineer (CRE)
CompTIA Network+
ASQ Certified Quality Technician (CQT)
Certified Public Accountant
First Aid/CPR Certified
Project Management Professional (PMP)
Failure Mode and Effects Analysis (FMEA) Expert Certification
Cisco Certified Internetwork Expert (CCIE)
Certified Process Design Engineer (CPDE)
Lean Six Sigma Black Belt (LSSBB)

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