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Skills

  • Time management skills
  • Pet charting information
  • Contract auditing
  • Clerical support
  • Safety measures
  • Hardware evaluation
  • Strong verbal communication
  • Customer satisfaction
  • Bilingual in Japanese
  • Credit and collections

Work Experiences

  • Achieved placement within an average of 14 days.
  • Achieved 13 improved care plans in one year.
  • Administered eligibility screenings.
  • Answered 10 calls per 18 months to help customers with their questions and concerns.
  • Maintained detailed records of program operations and participant activities.
  • Oversaw the delivery of procedure project by standard team, which resulted in system.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved results in 2020.
  • Acted as a liaison between social workers and community organizations, ensuring families received necessary level-2 referrals and additional resources.

Summaries

  • Service-driven
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Versatile
  • Articulate
  • Pragmatic
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Partnered with local schools to develop an aftercare program, improving academic outcomes for at-risk children by 40%.
  • Collaborated with team of 6 in the development of system.
  • Reduced client wait times for assessments and referrals by 73% by implementing streamlined intake procedures.
  • Increased sales 18% over three years.
  • Organized volunteer and staff training for a large-scale project, improving operational efficiencies and service delivery for over 18 participants.
  • Collaborated with housing authorities in Atlanta to reduce homeless individuals’ time in emergency shelters, achieving stable placements within 4 days on average.
  • Worked with a multidisciplinary team to create a care coordination program, improving health outcomes for vulnerable populations by 32%.
  • Assisted in designing and delivering crisis intervention training, enhancing knowledge and response times among staff by 72%, contributing to overall safety.
  • Coordinated emergency response efforts during a natural disaster in Austin, ensuring all 8 clients received vital support within two years.
  • Conducted community needs assessments in Raleigh, identifying and addressing gaps in local social service offerings, benefiting 7 underrepresented groups.

Affiliations

  • National Human Services Assembly (NHSA)
  • National Coalition Against Domestic Violence (NCADV)
  • International Council of Nurses
  • Collaborative Family Healthcare Association (CFHA)
  • Freemason
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Society for Community Research and Action (SCRA)
  • American Counseling Association (ACA)
  • American Association of Family and Consumer Sciences (AAFCS)
  • American Medical Informatics Association

Certifications

  • Certified Crisis Intervention Specialist (CCIS)
  • Certified Community Resource Specialist (CCRS)
  • Mental Health First Aider Certification 2016
  • Certified Adolescent Behavioral Health Specialist (CABHS)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • National Certified Counselor (NCC)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certification in Patient Advocacy (CPAC)

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