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Skills

  • Process improvement
  • Team management
  • Supplier relationship management
  • Budget and Resource Allocation in QA Initiatives
  • Tableau expert
  • Policy reinforcement
  • Team building
  • Audit coordination
  • Budgets
  • Corrective and Preventive Actions (CAPA)

Work Experiences

  • Achieved a 85% reduction in supplier-related non-conformities.
  • Had an excellent attendance record and was always on time for work.
  • Achieved PMP certification on time.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • New quality assurance and customer service standards were implemented by me.
  • Conducted quality risk assessments and actively mitigated risks, enhancing product reliability and reducing potential safety incidents.
  • Achieved zero observations for 2023.
  • Chaired quarterly cross-departmental quality review board meetings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Manufacturing and Production industry's success.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Achieved ISO compliance within one year.
  • Individual team member hiring and development experience
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Adapts well to fast-paced environments, managing complex quality assurance initiatives while ensuring PMP requirements are consistently met across departments.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with team of 7 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with product development for real-time testing feedback, achieving 59% higher first-pass yield and reducing project overruns by 9 weeks.
  • Led post-market surveillance activities, analyzing failure data and contributing to the development of a new HubSpot quality enhancement which earned Innovation Award recognition.
  • Optimized software quality processes, reducing critical error rates by 50% while improving uptime and reliability in mission-critical applications.
  • Led a cross-functional team of 18 members to decrease defect rates by 62% through the implementation of advanced quality metrics and root cause analysis.
  • Boosted software performance and stability by developing automated regression tests, cutting manual testing hours by 25% and enhancing overall team efficiency.
  • Managed multiple QA initiatives concurrently, achieving CPA and President's Club recognition for excellent process execution and innovation in quality control.
  • Developed performance benchmarks for QA tools, which have been credited with increasing efficiency and reducing rework costs by 38% annually.
  • Standardized the use of QA best practices and tools across 4 projects, enhancing the defect tracking process and increasing problem resolution speed by 42%.

Affiliations

  • Toastmasters
  • Test Automation University – Certified in Microsoft Excel Testing Automation
  • American Marketing Association
  • Jaycees
  • The European Organization for Quality (EOQ) - Certified European Quality Manager
  • American Society of Safety Professionals
  • Project Management Institute (PMI) Member
  • Institute of Electrical and Electronics Engineers (IEEE) - Professional Member
  • Software Engineering Institute (SEI) - Partner in Quality Improvement Programs
  • American National Standards Institute (ANSI) - Member of Quality Auditing Committee

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Pharmaceutical GMP Professional (CPGP) - American Society for Quality (ASQ)
  • Risk Management Professional (PMI-RMP) - Project Management Institute
  • Certified Quality Improvement Associate (CQIA) - American Society for Quality (ASQ)
  • Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
  • ServSafe
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Supplier Diversity (CPSD) - Institute for Supply Management (ISM)

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