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Skills

Lean Six Sigma Black Belt Certification
Quality control tests
Lean manufacturing principles
Multisite Manufacturing Oversight
Continuous process evaluation
Process improvement
Supervision
MS Office
Continuous Improvement Program Design
Corrective and Preventive Actions (CAPA)

Work Experiences

Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Achieved PMP compliance on the first attempt.
Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
Had an excellent attendance record and was always on time for work.
Informed managers and production supervisors about production issues.
Achieved zero observations for 2023.
New quality assurance and customer service standards were implemented by me.
Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
Established and tracked the goals and objectives of the quality department.
Achieved $13 cost savings annually.

Summaries

Analytical Senior Quality Assurance Manager.
Monitor quality throughout the product development life cycle, starting with the supply chain.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Achieved results over 18 months.
Achieved ISO Scrum Master certification in 2024.
Clear understanding of cross-functional collaboration and stakeholder engagement as well as risk assessment training.
Maintains meticulous records and is capable of identifying and resolving issues.
Accomplished in building and maintaining high-quality standards.
Strengths in data analysis and workflow optimization backed up by Manufacturing and Production training.
Achieved a 58% improvement in customer satisfaction.

Accomplishments

Developed performance benchmarks for QA tools, which have been credited with increasing efficiency and reducing rework costs by 38% annually.
Partnered with product development for real-time testing feedback, achieving 59% higher first-pass yield and reducing project overruns by 9 weeks.
Drafted and presented comprehensive root-cause analysis reports to senior leadership, cutting defect resolution times from 13 days to 4 days.
Introduced machine learning into defect analysis, resulting in the identification of 13 high-risk issues ahead of production, preventing potential losses worth 11.
Resolved product issue through consumer testing.
Led post-market surveillance activities, analyzing failure data and contributing to the development of a new HubSpot quality enhancement which earned Innovation Award recognition.
Introduced early-stage debugging tactics, driving a 34% reduction in bug slippage post-launch and enhancing overall software reliability.
Led a cross-functional team of 18 members to decrease defect rates by 62% through the implementation of advanced quality metrics and root cause analysis.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Reduced product return rate by 30% after identifying key quality bottlenecks through data-driven approaches, leading to a significant improvement in customer feedback.

Affiliations

Jaycees
Association for the Advancement of Medical Instrumentation (AAMI) - Quality Management Focus
American National Standards Institute (ANSI) - Member of Quality Auditing Committee
Association for Supply Chain Management (APICS)
Society of Women Engineers
American Society of Safety Professionals
American Society for Quality (ASQ) - Senior Member
IT Service Management Forum (itSMF) - Contributor in QA Automation Discussions
Risk Management Society (RIMS) - QA Risk Assessment Focus in Network
International Association of Administrative Professionals

Certifications

Salesforce
CompTIA Security+
Certified Quality Auditor (CQA) - American Society for Quality (ASQ)
Certified Public Accountant
Certified Reliability Engineer (CRE) - American Society for Quality (ASQ)
SHRM Certified Professional (SHRM-CP)
Certified Software Quality Engineer (CSQE) - American Society for Quality (ASQ)
ServSafe
Risk Management Professional (PMI-RMP) - Project Management Institute
Advanced Product Quality Planning (APQP) Certification - Harbor & Co.

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