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Skills

  • CCTV
  • Medical filing
  • Critical Thinking Under Pressure
  • Medical billing
  • Client relationship management
  • Clinical workflow enhancement
  • Security systems
  • Inventory management
  • Team management
  • Relationship development

Work Experiences

  • Addressed billing and care issues.
  • Ran statements to review outstanding balances and identify accounts that needed to be collected on every month.
  • Learned performance reporting and risk assessment to help with office needs.
  • Assisted in the creation of metric procedures.
  • Achieved a 79% reduction in complaints for 2016.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Adjusted team workflows during COVID-19.
  • Provided information to patients and their families about treatments, procedures, medications, follow-up care, and community resources.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 41% accuracy rate.

Summaries

  • Healthcare student seeking hands-on experience through an internship in vendor management.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Motivated to assist patients with their medical needs by quickly verifying insurance, scheduling appointments, and organizing paperwork.
  • Ability to recognize category issues and integrate program solutions to achieve system.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Experienced in training and mentoring new hires.
  • Achieved a 39% improvement in overall care ratings.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Knowledge of Workday in depth, as well as stakeholder engagement and project management abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Collaborated with cross-functional teams to implement a service quality monitoring system, leading to a measurable improvement in patient care outcomes by 28%.
  • Provided detailed and actionable reports on patient care metrics, leading to targeted initiatives that boosted department efficiency by 28%.
  • Resolved escalated patient issues through effective communication with service teams, reducing unresolved complaints by 25%.
  • Collaborated with insurance companies to clarify disputed claims, driving down unresolved claims by 66%.
  • Maintained patient satisfaction scores above 34% throughout tenure by consistently addressing patient concerns in a timely and empathetic manner.
  • Coordinated with external healthcare providers to ensure timely delivery of patient services, improving overall care continuity and retention by 58%.
  • Contributed to a 6 person project team to overhaul patient care documentation processes, yielding a 60% improvement in data accuracy.
  • Addressed and resolved insurance claim disputes, improving the reimbursement cycle by 25% and reducing denied claims.
  • Consistently achieved patient satisfaction survey scores of 77% or higher by providing empathetic and timely care support.
  • Developed best practices and standard operating procedures (SOPs) that enhanced clinical workflow efficiency by 37%.

Affiliations

  • Certified Patient Care Liaison through the National Association of Healthcare Advocacy Consultants, enhancing patient representation and care coordination.
  • Panel participant at Association for Patient Experience (AFPX) events focusing on strategies for improving the overall patient journey in medical settings.
  • Clinical volunteer with Remote Area Medical (RAM), providing free patient service coordination and healthcare support in underserved regions.
  • Member of the Customer Contact Center Network (CCCN) engaged in improving service delivery and first-contact resolution standards in healthcare.
  • Member of the Association for Clinical Documentation Improvement Specialists (ACDIS), enhancing documentation accuracy, particularly for complex cases.
  • Contributor to the American Health Care Association (AHCA) think tank on enhancing patient outcomes in long-term care facilities.
  • Regular attendee of the American College of Healthcare Executives (ACHE) seminars, staying current on healthcare leadership trends influencing patient care.
  • Affiliation with the American Case Management Association (ACMA) to stay updated on best practices in case coordination and patient discharge planning.
  • Awarded PMP by the American Association of Medical Assistants (AAMA), with a concentration in medical ethics and patient confidentiality.
  • Involvement with the National Committee for Quality Assurance (NCQA) in driving patient-centered healthcare models.

Certifications

  • Certified Ambulatory Care Nurse (RN-BC) - American Nurses Credentialing Center (ANCC)
  • American Academy of Financial Management (AAFM)
  • Certified Patient Experience Professional (CPXP) - Beryl Institute
  • Patient-Centered Communication Certificate - Meridian
  • Certified Patient Care Technician/Assistant (CPCT/A) – Summit Group
  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)
  • Certified Healthcare Leadership Professional (CHLP) - Northwind
  • Apple Certified Associate (ACA)
  • Certified Medical Scribe (CMS) - Vantage
  • Certified Public Accountant (CPA)

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