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Skills

  • Product development
  • Team leadership and development
  • Client account management
  • Conflict resolution and mediation
  • Organization
  • Project organization
  • Project development
  • Team management
  • Customer experience enhancement
  • Regulatory compliance

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 3%.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Achieved 38% above-target sales.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Implemented cutting-edge programs, such as the program program, to boost employee retention and reduce turnover.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased productivity by 9% while lowering staffing and operational costs.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.

Summaries

  • Expert in procedure industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Dedicated to providing excellent metric services and efficient conflict resolution.
  • Accomplished results over several months.
  • Retail Training Store Manager is a multi-talented Retail Training Store Manager who is consistently rewarded for planning and operational improvements.
  • Develop strategic business partnerships and relationships.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Within Retail, senior Retail Training Store Manager and outstanding performer in risk assessment and performance reporting.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • 11 years of strategic Retail Training Store Manager experience leading and overseeing method and system business activities.

Accomplishments

  • Innovated loss prevention programs that decreased store shrinkage by 82%, saving the company $11 across 6 stores.
  • Supervised and coached a team of 7 employees, resulting in year-over-year sales growth of 33% in Atlanta.
  • Developed and deployed tailored training modules, resulting in a 58% increase in new employee performance metrics over two years.
  • Created a culture of learning by facilitating monthly skill-building workshops, which increased employee engagement metrics by 35%.
  • Developed customer feedback channels, leading to a 82% increase in customer satisfaction scores and a 46% boost in repeat business.
  • Managed the hiring and development of top-performing retail staff, decreasing employee churn rate by 71% and saving approximately $3 in rehiring costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Mentored a group of junior store managers, 10 of whom advanced to district-wide management positions within two years.
  • Partnered with product teams to enhance the in-store experience, increasing daily transaction volume by 12 and raising average ticket values by 18%.
  • Executed a comprehensive sales training overhaul, enhancing overall team sales performance by 78% while driving same-store sales growth by 85%.

Affiliations

  • Urban Land Institute (ULI) - Retail Division
  • Project Management Institute (PMI)
  • Customer Experience Professionals Association (CXPA)
  • National Association of Retail Collection Officers
  • Professional Retail Store Maintenance Association (PRSM)
  • Certified Retail Management Professionals (CRMP) Association
  • International Organization for Standardization (ISO) Retail Accreditation Group
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Center for Creative Leadership (CCL)
  • Society of Behavioral Medicine (SBM)

Certifications

  • First Aid/CPR Certified
  • Certified Digital Marketing Professional (CDMP) – DMI
  • Certified Leadership in Operational Management (CLOM) - framework
  • Project Management Professional (PMP)
  • Certified eCommerce Professional (CeEP) - standard
  • CompTIA Network+
  • NLP Retail Sales Management Certification - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Sales Trainer (CRST) - metric
  • Certified Inventory Management Specialist (CIMS) - category

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