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Skills

  • Exceptional organizational skills
  • Operational improvement
  • Problem resolution
  • Process improvement
  • Typing speed 18 WPM
  • Proficient in QuickBooks
  • Communications
  • Internal auditing
  • Exact Software
  • Team Leadership

Work Experiences

  • Demonstrated features and benefits to customers while assisting them in making educated decisions based on their needs and desires.
  • Promptly informed the leadership team of any violations of store policies.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Processed shipments and kept stock shelves in order.
  • Ensured that the displayed merchandise met high showroom readiness standards, performed as expected during demonstrations, and remained current, accurately reflecting the manufacturer's current product offering.
  • Described how to use and operate merchandise to customers in a 4-minute presentation.
  • Increased market share and earned #10 ranking by leapfrogging competitors.
  • Customers' special merchandise orders were placed by me.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Ensured

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Warehouse and Sales Coordinator with experience managing order allocations and distribution for accounts worth up to $9 while supervising multiple staff members.
  • Successful Assistant Store Manager with 7 years of retail management experience.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Capable of achieving sales goals as part of a team.
  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Offering 4 years of experience and eager to join Brightline in a dynamic, growth-oriented position in a fast-paced environment.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Clear understanding of process improvement and quality assurance as well as data analysis training.
  • Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas.

Accomplishments

  • Improved
  • Ensured
  • Prepared
  • Resolved
  • Attained certification in process, increasing credibility and trust with customers during appliance consultations.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Guided
  • Advised
  • Initiated

Affiliations

  • Freemason
  • Appliance Service Training Institute (ASTI)
  • Society for Marketing Professional Services (SMPS)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Certified Sales Leadership Council
  • Sales and Marketing Executives International (SMEI)
  • Society of Human Resource Management
  • Sales Leadership Alliance (SLA)
  • North American Retail Hardware Association (NRHA)

Certifications

  • ServSafe
  • Certified Supply Chain Professional (CSCP) in Retail
  • Certified Customer Experience Manager (CEM) by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Fundamentals of Retail & Sales Management Certificate
  • Certified Professional in Inventory Management (CPIM) by APICS
  • Certified Retail Pricing Specialist (CRPS)
  • Advanced Product Knowledge Certification – Home Appliances
  • Customer Service & Sales Certified (CSSC) – Retail Industry
  • Advanced Sales Forecasting & Analytics Certification by Vantage

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