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Skills

  • Public speaking
  • Process improvement
  • First Aid/CPR
  • Data Management
  • Team building
  • Budgets
  • Operating dryers
  • Folding laundry
  • Conflict resolution
  • Team management

Work Experiences

  • Answered an average of 7 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Oversaw the delivery of standard project by system team, which resulted in program.
  • Achieved a perfect score during 2024 health inspections.
  • Collaborated with the housekeeping team.
  • Looked for industry trends on social media and through online sources.
  • Achieved 47% fewer garment replacements.
  • Procedure helped me achieve $118,000.
  • Boosted overall productivity by 41%.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Conducted inspections across Raleigh.

Summaries

  • By applying knowledge and skills to daily work needs, I am able to maintain productivity and exceed expectations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished Laundry Manager.
  • Achieved a 45% reduction in linen turnover times.
  • Dedicated Laundry Worker with strong customer service, communication, and relationship-building skills honed over 14 years in similar positions.
  • Laundry Manager is a multi-talented Laundry Manager who is consistently rewarded for planning and operational improvements.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated and hardworking individual with a track record of dependability.
  • Effortless Laundry and Dry-Cleaning worker with 14 years of experience operating a variety of laundry brands in high-volume work environments.

Accomplishments

  • Installed state-of-the-art laundry management software, improving real-time tracking and boosting efficiency by 48%.
  • Ensured timely linen delivery by optimizing workflow at peak operational hours, reducing turnaround time by 70% hours.
  • Standardized sorting procedures across shifts, improving operational consistency and reducing turnaround time by 66% minutes.
  • Partnered with textile suppliers to introduce new eco-friendly linen options, lowering environmental impact and meeting sustainability goals.
  • Coordinated with engineering staff to perform preventative maintenance, prolonging equipment lifespan by 16 years.
  • Developed and enforced a linen inventory management system, reducing waste and loss by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained laundry staff in the use and maintenance of automated machinery, reducing equipment downtime by 33%.
  • Led efforts to achieve regulatory compliance, resulting in category from method during 2020 inspections.
  • Led a team of 3 attendants during high-occupancy periods, maintaining consistent service with a 72% increase in productivity.

Affiliations

  • National Institute for Occupational Safety and Health (NIOSH)
  • Occupational Safety and Health Administration (OSHA) Compliance Club
  • American Chemical Society (ACS) for Industrial Fabric Cleaning
  • Association for Linen Management (ALM)
  • Hospitality Business Alliance for Sustainable Laundering
  • Textile Hygiene Solutions Expert Group (THSEG)
  • National Sanitation Foundation (NSF) Sustainability Member
  • Freemason
  • High-Volume Hospitality Laundry Workshops
  • National Safety Council (NSC)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • CompTIA Security+
  • Fire Safety & Risk Assessment in Laundry Environments from Ironclad Systems
  • Certified Specialist in Textile Hygiene Management
  • Energy Management Certification for Hospitality & Laundry Operations
  • Water Efficiency Certification from WaterSense Program (EPA)
  • Certified Laundry Service Professional through Summit Group
  • Salesforce
  • Supply Chain and Inventory Management Certification by APICS

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