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Skills

  • Program equipment
  • First Aid/CPR
  • Knowledge retention strategies
  • Operational improvement
  • Supervision
  • Cross-department training standardization
  • Certification Program Design
  • Leadership in training program innovation
  • Employee Productivity Improvement
  • Training material development

Work Experiences

  • Achieved 18 certifications across Chicago.
  • Achieved a 53% reduction in training-related support tickets.
  • Achieved Employee of the Year in 2021.
  • Achieved a 49% smoother operational integration.
  • Created companion training for new Power BI.
  • Achieved a 2% reduction in time spent on re-training.
  • Achieved a 61% improvement in KPI attainment.
  • Collaborated with the product development team to create companion training for new QuickBooks, reducing customer support queries by 33% within the first quarter.
  • Achieved CPA compliance for the entire department.
  • Achieved a 75% improvement in employee performance ratings.

Summaries

  • Trained in the use of ServiceNow and the negotiation of process.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Technical Training Instructor with 4 years of experience in budget management.
  • With extensive knowledge of Asana use and metric industry procedures, he is an expert in system and metric training.
  • Achieved a 84% increase in company KPIs post-training.
  • Achieved 31% improved employee performance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 23% faster adoption of new systems.
  • Achieved a 45% decrease in coding errors.
  • Achieved a 56% improvement in operational efficiency.

Accomplishments

  • Delivered technical workshops and hands-on labs for new software features, enabling quicker adoption and increasing productivity by 67%.
  • Created multilingual training resources for international teams, driving a 72% improvement in cross-functional competency within one year.
  • Redesigned technical training workshops, incorporating active learning and demonstrations, improving learner performance by 52%.
  • Administered post-training evaluations and compiled performance reports, which informed strategic training initiatives and improved satisfaction rates by 58%.
  • Reduced onboarding time for new hires by 6 weeks through an updated, streamlined training curriculum focused on essential technical skills.
  • Introduced digital learning tools that improved accessibility for remote learners, contributing to a 85% increase in course participation year-over-year.
  • Implemented troubleshooting simulations during training, leading to a 36% increase in practical problem-solving skills among attendees.
  • Standardized training processes across multiple office locations, leading to a consistent 60% improvement in post-training efficiency ratings.
  • Collaborated with subject matter experts (SMEs) to create product-specific training modules, reducing knowledge transfer time by 11 hours.
  • Utilized adult learning theory principles to design diverse learning formats, resulting in a 29% improvement in learner engagement.

Affiliations

  • Certified Professional in Learning and Performance (CPLP)
  • International Association for Continuing Education and Training (IACET)
  • American Society of Training and Development (ASTD)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Member of Certified Training Practice (CTP)
  • Technology Education and Engineering Association
  • Teaching and Learning Technologies Advisory Board
  • Lions Club

Certifications

  • Certified Online Learning Facilitator - framework
  • Learning Content Management System (LCMS) Certification - Power BI
  • Certified Workplace Trainer and Assessor (CWTA) - National Training Organization
  • First Aid/CPR Certified
  • Train-the-Trainer Certification – Lakeside Partners
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant

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