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Skills

  • First Aid/CPR
  • Inventory and supply management
  • Insurance claim processing and submission
  • Electronic Medical Records (EMR) Management
  • English-Spanish bilingual communication skills
  • Relationship development
  • Expense report creation
  • HIPAA compliance practices
  • Collaboration with healthcare providers
  • Standard equipment

Work Experiences

  • Achieved a 44% success rate in reducing delayed reimbursements.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Allowed for smoother office operations.
  • Contributed to a 82% reduction in unbilled services.
  • Created detailed reports on office expenses, cutting unnecessary costs by $2 through careful supply management.
  • Achieved annual savings of $8.
  • Administered 16 doses during the flu season.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Designed an appointment reminder system using automated calls and emails, resulting in a 31% reduction in no-shows.

Summaries

  • For a busy initiative practice, a capable Doctor's Office Assistant capable of handling all medical administrative needs.
  • 17 years of experience in appointment scheduling.
  • Proven experience in procedure and metric environments, as well as knowledge of provider requirements.
  • HubSpot advanced abilities
  • Doctor's Office Assistant is a well-organized Doctor's Office Assistant who is well-versed in healthcare processes and administrative requirements.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Knows how to manage charts, forms, and payments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Costs were consistently reduced while profits were increased.
  • Exceptional attention to detail, collaboration, and typing skills.

Accomplishments

  • Maintained HIPAA compliance through secure use of EMR systems, safeguarding patient data in accordance with legal requirements.
  • Utilized Asana to schedule and confirm patient appointments, achieving a 18% reduction in booking errors.
  • Reduced patient invoice errors by updating the in-house billing procedures, leading to a decrease in disputes by 45%.
  • Supported doctors in managing medical records with process, ensuring patient information was secure and easily accessible.
  • Followed up with insurance companies to resolve claim disputes, reducing processing delays by an average of 7 days.
  • Used Workday to track and reconcile payments, improving patient account accuracy and reducing billing errors by 30%.
  • Organized and maintained an efficient filing system for both physical and electronic records, enhancing office productivity by 59%.
  • Revised the office’s payment tracking system, which led to a 37% improvement in billing accuracy and fewer late payment notices.
  • Improved the office's claim approval rate by closely monitoring insurance claims and following up with providers, increasing reimbursements by 63%.
  • Improved patient intake processing by integrating Power BI into the workflow, reducing wait times by 76%.

Affiliations

  • National Association of Medical Staff Services (NAMSS)
  • American Society of Health-System Pharmacists (ASHP) - Office Role Support
  • Society of Women Engineers
  • Medical Group Management Association (MGMA)
  • American Medical Billing Association (AMBA)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • National Center for Competency Testing (NCCT)
  • American College of Medical Practice Executives (ACMPE)
  • Society of Human Resource Management
  • National Medical Association (NMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • CompTIA A+ Technician
  • Data Protection Officer (DPO) Certification with HIPAA Focus
  • Certificate in Workplace Communication for Healthcare Professionals
  • Medical Office Administrative Assistant Certification - 2023
  • Certified Home Health Medical Assistant (CHHMA) - 2018
  • OSHA Compliance Healthcare Certification - 2018
  • Certified Medical Administrative Assistant (CMAA), 2022
  • Introduction to Electronic Health Records (EHR) Systems - Lakeside Partners

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