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Skills

  • Agile methodology within SAP projects
  • Customer service expert
  • Data entry
  • Business process reengineering
  • Mac systems
  • Staff education and training
  • Project organization
  • First Aid/CPR
  • KPI Tracking and Reporting
  • Application support

Work Experiences

  • Assisted in system upgrades and patches for SAP SAP, coordinating with method teams to ensure minimal disruption over the past year.
  • Conducted audits for compliance with SAP program configuration requirements.
  • Achieved $4 cost savings.
  • Described category solutions to customers to aid in problem resolution.
  • Assessed client needs and provided tailored SAP solutions, resulting in a $14 increase in operational efficiency over 6 months.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Led a support team that assisted an average of 6 users globally in a 24/7 support environment as a level-three supervisor.
  • Collaborated with cross-functional teams.
  • Automated preventative maintenance schedules.
  • Increased company revenue by 3% beyond 6 months targets by upselling products and services.

Summaries

  • SAP Associate Consultant with a 3-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Excellent SAP Associate Consultant with 16 years of experience providing exceptional support to users at all levels.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Accomplished SAP Associate Consultant.
  • Achieved over $4 in contract value.
  • SAP Associate Consultant with 8 years of successful stakeholder engagement and risk assessment experience.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Specializes in initiative and process product troubleshooting.
  • Competent SAP Associate Consultant with experience assisting procedure users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Clear understanding of vendor management and risk assessment as well as process improvement training.

Accomplishments

  • Designed and configured SAP FICO systems to streamline finance processes, cutting down month-end closing activities by 9 days.
  • Collaborated with sales to improve order-to-cash cycles in SAP through customized enhancements, improving cash flow by $5 annually.
  • Analyzed business requirements and authored functional specifications for SAP enhancements, resulting in a $14 in cost savings for Meridian.
  • Assisted in system integration testing during SAP rollout, identifying and resolving 11 critical issues, ensuring smooth go-live.
  • Drove integration of third-party software with SAP ERP, streamlining vendor payment processes and saving 19% in processing time.
  • Worked on implementing SAP PP for Lakeside Partners, improving production planning efficiency by 81% and reducing waste by 17.
  • Documented and resolved process which led to system.
  • Prepared and presented status reports for key stakeholders on ERP data migration, ensuring all deliverables were met on time within the past year.
  • Configured and supported SAP BW on HANA for enhanced management reporting, providing insights 10 times faster than legacy tools.
  • Worked with the business and IT leadership to plan post-go-live support strategies, reducing system downtime by 34% following SAP launch.

Affiliations

  • Member of the International Council of Enterprise Architects (ICEA), contributing expertise on SAP interfacing with other enterprise systems.
  • Participant in the SAP Skills for Digital Transformation program, focusing on process improvements in SAP systems.
  • Committee member of the SAP Data Governance Working Group, focusing on compliance management in large-scale data migration projects.
  • Toastmasters
  • Participant in the European Association for Information Integration (EAII), collaborating on best approaches for SAP system interfacing.
  • International Council of Nurses
  • Founding member of the SAP Functional Process Improvement Network, dedicated to process automation in financial modules.
  • Participant in SAP S/4HANA Regional User Groups, driving knowledge-sharing sessions on simplification of distribution workflows.
  • American Marketing Association
  • Active member of the SAP ABAP Developers Association, focusing on enhancing customization and automation in financial modules.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Systems Auditor (CISA)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • SAP Activate Methodology Certification
  • SAP Certified Technology Professional - SAP OS/DB Migration (C_TPLM22_2023)
  • SAP Certified Technology Associate - SAP HANA 2.0 (C_HANATEC_2017)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • SAP Certified Application Associate - Transportation Management (TM) (C_TSCM62_2021)

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