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Skills

  • Exceptional interpersonal skills
  • Product restocking
  • Barside assistance during peak drink order times
  • Merchandising expertise
  • Accurate transaction processing
  • Inventory management
  • Cash register systems
  • Cleanliness
  • Order taking
  • Cash report creation

Work Experiences

  • Boosted holiday season sales.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Examined and resolved discrepancies between accounting data and cash drawer data.
  • Assisted in scheduling shifts for a team of 7.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Collaborated on implementing a waste reduction strategy.
  • Used Workday to create and submit end-of-shift reports.
  • Balanced multiple POS terminals at the end of each shift.
  • Achieved 51% faster issue resolution.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Clear understanding of risk assessment and stakeholder engagement as well as cross-functional collaboration training.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Reliable Cafe Cashier with strong multitasking, problem-solving, and communication skills, as well as product promotion and sales closing abilities.
  • Experienced Cafe Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Capable of accurately taking order information and quickly serving customers.
  • Within Miscellaneous, senior Cafe Cashier and outstanding performer in workflow optimization and data analysis.
  • Good listening skills combined with a detail-oriented and attentive nature.
  • Upselling target items and providing positive customer experiences to increase loyalty and repeat business.

Accomplishments

  • Introduced a new point-based employee reward program, leading to a 44% increase in daily upsells over 12 months.
  • Improved customer loyalty by remembering regular customers' specific order preferences, leading to a 77% retention rate increase.
  • Collaborated with team of 3 in the development of initiative.
  • Achieved a 27% increase in beverage sales by actively promoting and upselling daily specials.
  • Led a team of 12 in organizing a local business promotional event, resulting in a $9 sales boost within 5 days.
  • Led team efforts on adjusting product pricing strategies, resulting in a 20% revenue growth during standard.
  • Successfully promoted seasonal gift cards, driving a 52% increase in holiday sales revenue for Brightline.
  • Reduced shrinkage and prevented theft by maintaining accurate inventory counts for QuickBooks over 17 months.
  • Managed mobile ordering queues, processing an average of 11 orders per hour, reducing customer wait times by 21%.
  • Maintained consistent vendor relationships, ensuring Tableau availability and preventing stock-outs for 14 consecutive quarters.

Affiliations

  • International Bartenders Association
  • Community Impact Volunteer Network for Local Cafes
  • Toastmasters International
  • Farm-to-Table Association for Café Managers
  • Certified Food Handlers Training Organization
  • Association for Supply Chain Management (APICS)
  • Food and Beverage Trade Association
  • Metric Chamber of Commerce
  • International Association of Administrative Professionals
  • American Medical Informatics Association

Certifications

  • Certified Barista Professional (CBP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cash Handling and Fraud Prevention Training - Vantage
  • Basic Food Hygiene Certificate
  • Allergen Awareness and Control Certification - Brightline
  • Certified Frontline Team Member - Lakeside Partners
  • Hospitality and Beverage Safety Certification

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