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Skills

  • Crisis intervention strategies
  • Conflict resolution with patients and families
  • Performance metrics analysis
  • Disease management standards
  • Customer service
  • Problem resolution
  • Documentation process improvement
  • Chronic disease management
  • Data-driven decision making
  • Electronic Health Record (EHR) management

Work Experiences

  • Updated policies and procedures, ensuring that resident assessments and care were always improving.
  • Had an excellent attendance record and was always on time for work.
  • Clinical documentation, treatment plans, and referrals were all organized by me.
  • Collaborated with healthcare providers and external partners.
  • Adhered to Columbus's local healthcare mandates and regulations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Jira to three years customer locations.
  • Looked for industry trends on social media and through online sources.
  • Adopted by Cedar Works.
  • Achieved a 29% improvement in documentation accuracy.

Summaries

  • Adept Care Plan Coordinator with proven campaigns that reduced readmission rates by 74%. Known for successful implementation of family-centered care plans that consistently achieved measurable patient wellness improvements.
  • Achieved measurable patient wellness improvements.
  • Accomplished at integrating electronic health records (EHR) management, reducing documentation errors and increasing accuracy by 63%. Seasoned in cross-functional team communications to ensure well-coordinated care.
  • Ready to put my 13 years of experience to work in a challenging, patient-centered position with room for advancement?
  • Achieved 23% reduction in medication errors.
  • Care Plan Coordinator with 15 years of successful risk assessment and stakeholder engagement experience.
  • Achieved 61% reduction in paperwork turnaround time.
  • Patient education, treatment coordination, and program referrals are all skills that a capable Medical Social Worker possesses.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Balanced complex patient care needs.

Accomplishments

  • Established a family support program alongside palliative care services, positively impacting 11 families by providing vital resources and education.
  • Collaborated with team of 11 in the development of initiative.
  • Advocated for and secured 3 new funding sources, increasing patient access to essential palliative care services.
  • Proactively managed a caseload of 16 chronic care patients, ensuring seamless care transitions and effective follow-up services.
  • Implemented crisis intervention strategies for high-risk patients, significantly reducing incidents of patient distress and emergency interventions.
  • Resolved product issue through consumer testing.
  • Trained 15 new care coordinators, increasing team efficiency by 53% and reducing service backlogs.
  • Monitored and evaluated feedback from patient satisfaction surveys, driving a 50% increase in patient engagement.
  • Developed care plans integrating holistic and multi-disciplinary approaches, improving patient outcomes in complex cases.
  • Introduced an enhanced medication reconciliation process, reducing discrepancies and improving medication safety by 81%.

Affiliations

  • Association of Community Health Nursing Educators (ACHNE)
  • American Nurses Association (ANA)
  • American Healthcare Association (AHCA)
  • Jaycees
  • Public Health Nursing Section - American Public Health Association (PHN-APHA)
  • National Organization of Social Security Claimants' Representatives (NOSSCR)
  • Gerontological Society of America (GSA)
  • Lions Club
  • American Marketing Association
  • Academy of Managed Care Pharmacy (AMCP)

Certifications

  • Certified in Infection Control (CIC)
  • Certified Nursing Assistant (CNA)
  • SHRM Certified Professional (SHRM-CP)
  • Fundamentals of Case Management (FCM) Certification
  • Certified Public Accountant
  • Certified Medicare Secondary Payer Professional (CMSP)
  • Certified Clinical Documentation Specialist (CCDS)
  • Certified Case Manager (CCM)
  • Certified Business Analysis Professional (CBAP)
  • Certified in Healthcare Privacy Compliance (CHPC)

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